Director, Provider Success

Stellar Health • New York, NY

7d

About The Position

Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.
At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.
Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners)​​ with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients.
The Director of Provider Success, Market Performance will be responsible for leading and driving performance of our largest markets. The Market Performance team is responsible for ensuring that the healthcare organizations participating in the Stellar program are engaged, using the Stellar App effectively, and closing critical care gaps for patients. Reporting to our Senior Director, Market Performance, this role will have four key areas of focus:
Team Leadership: Lead a team of high performing managers and individual contributors. Support all activities related to driving provider engagement and performance. Develop and grow talent.
Relationship Development with Provider Organizations: build and foster relationships with executive stakeholders at our most strategic provider organizations to drive engagement and growth.
Provider Network Performance Management: Utilize data to track network and market trends, making actionable, data-informed recommendations for team strategy. Partner with your team on executing on that strategy to drive provider performance.
Cross-functional collaboration and problem-solving: Build strong partnerships with your key market counterparts in Customer Success and Enterprise Growth and across the organization with the broader Operations team, Network Growth, and Product Teams.

Requirements

• At least 8 years of experience in a healthcare operations role
• At least 5 years of experience in a people management role, with demonstrated success in hiring, coaching, mentoring, and developing a high performing team
• Recent experience in Population Health, Clinical Operations, or Value Based Care organization is a must
• An in-depth understanding of the responsibilities of various roles within a provider’s office. Demonstrated ability to build stakeholder relationships with these roles.
• Excellent data analysis skills, including the ability to utilize Excel and BI tools to understand challenges
• Ability to communicate and build immediate trust across all levels of internal and external stakeholders (from front-desk users to executive teams of large health systems)

Responsibilities

• Oversee, grow, and develop one of our key markets, including the direct management of team managers and various levels of individual contributors
• Deliver on key provider success metrics for your market
• Coach and partner with your team on building and developing relationships with your market’s medical groups, with a focus on executive-level relationships
• Serve as a point of escalation for key strategic providers in your market
• Partner closely with your Customer Success and Enterprise Growth partners to drive the strategy for your market, including being accountable for ARR and provider and customer performance
• Leverage data to inform decisions and recommendations on where the team should focus its efforts, adjust strategy, prioritize initiatives, and develop new tactics
• Work with the broader Provider Success leadership team to develop and implement scalable processes and playbooks
• Collaborate with cross-functional teams to advocate for product/process changes that will result in improved provider experience and performance

Benefits

• Medical, Dental and Vision Benefits
• Flexible PTO
• Universal Paid Family Leave
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company sponsored social events that for our in-office and remote employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed