Provider Success Manager

Lantern

6d•Remote

About The Position

As a Provider Success Manager (Territory Manager), you’ll serve as the primary relationship owner and operational liaison for our valued provider network partners. This role is instrumental in driving provider satisfaction, retention, and performance by ensuring seamless day-to-day collaboration, issue resolution, and strategic alignment with our broader organizational goals. You’ll be the trusted face of our organization for providers, building strong partnerships that grow with us Reporting to Director of Network Success, your experience and success at healthcare startups, provider organizations, or consultancies have equipped you with a deep understanding of what it takes to build and maintain successful provider relationships. Now, you're eager to leverage your detail-oriented and highly organized skill set to tackle new challenges in a dynamic, fast-paced environment with significant growth potential. Location: Remote | USA | Travel Required

Requirements

Bachelor’s degree required
Experience interacting directly with surgeons specifically, and additionally with key executives within the organizational structure of our provider agreements.
3+ years of job-related experience in a client (provider) relationship development role
Direct experience handling portfolios consisting of multiple physician practices, Ambulatory Surgery Centers and Hospitals of differing sized and demographics
Ability to engage interpersonally with all levels within an organization, including C-suite
Process-driven and strong analytical skills and insights
Strong leadership and influence management skills, ability to motivate team members to support client portfolios
Ability to thrive in a matrixed organizational structure
Motivated team player with a positive collaborative attitude
Ability to work in fast-paced, start-up like environment
Excellent verbal and written communication skills

Nice To Haves

Sales Technology & CRM Proficiency: Skilled in using sales tools to manage relationships, track performance, and drive network growth.
Service-Oriented: Demonstrates a generous, go-above-and-beyond approach in interactions with colleagues and stakeholders.
Resourceful & Tenacious: Persistently pursues success with a creative and resilient mindset, turning challenges into opportunities.
Relationship Builder: Fosters meaningful connections with others through curiosity, active listening, and insightful questioning.
Urgency & Energy: Responds quickly to business needs, thriving in fast-paced environments while infusing engagement with high energy and a positive outlook.
Proactive & Demonstrate GRIT: Continuously seeks improvement, embraces feedback, and demonstrates perseverance in achieving goals.

Responsibilities

Act as the main point of contact for provider clinical and administrative teams.
Build strong, long-term relationships through regular check-ins and on-site visits.
Oversee onboarding and ensure a seamless transition into ongoing partnership.
Resolve day-to-day issues quickly and efficiently by partnering cross-functionally.
Develop strategies to enhance provider satisfaction, retention, and performance.
Identify opportunities to improve utilization, streamline operations, and grow revenue.
Use insights from provider interactions to inform internal product and service improvements.
Work cross-functionally with care, claims, product, and marketing teams to ensure provider needs are met.
Share feedback to improve tools, workflows, and engagement approaches.
Maintain accurate records in CRM and support engagement campaigns targeting providers.