Director, Real-Time AI Experiences

Uniphore•Palo Alto, CA

About The Position

Uniphore is one of the fastest-growing Enterprise GenAI companies—built-for-scale and designed for the enterprise. We drive business outcomes across multiple industry verticals and enable some of the largest global deployments. At Uniphore, we are building the modern GenAI stack for the enterprise. That includes all required layers and capabilities: data, knowledge, agent model training, deployment, operationalization, and applications that act both as conduits for GenAI actions as well as sources of training data for our models. Unlike mega-tech vendors who deal with decades of legacy code—or startups with no enterprise customer base—we are uniquely positioned to capitalize on the GenAI moment. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines, and data: all in the service of creating the most human processes and experiences for customers and employees. As Director of Agentic Application Product, you will define and execute the strategy of Uniphore’s next generation AI driven Enterprise experiences. You’ll drive innovation around conversational AI, analytics, and human experience—leading a global team to deliver products that redefine how enterprises interact in real time. You will oversee the product vision, strategy, and roadmap for our real-time experience suite, ensuring alignment with the broader company mission and GenAI platform capabilities. This includes ownership of key products in the agentic suite, collaboration with engineering, AI, and design teams to deliver exceptional enterprise-grade solutions.

Requirements

Bachelor’s/Master’s degree in Computer Science, Engineering, or related technical field.
10+ years of experience delivering SaaS or enterprise software products, with 5+ years in product leadership capacity.
Proven experience leading AI-driven or LLM-based product initiatives, ideally within real-time or conversational AI domains.
Deep understanding of data pipelines, model operationalization, and enterprise-scale deployment.
Strong background in Agile product management and modern development methodologies.
Excellent communication and presentation skills; proven ability to engage senior executives and technical teams alike.
Demonstrated analytical and strategic thinking, with a focus on measurable business outcomes.

Responsibilities

Define and execute the long-term vision and roadmap for Uniphore’s Agentic Application suite.
Drive market leadership by identifying emerging trends, customer needs, and new use cases for AI-driven real-time engagement.
Own the end-to-end product lifecycle—from ideation to market success and continuous improvement.
Collaborate closely with cross-functional teams (Engineering, AI Research, Design, and GTM) to deliver differentiated enterprise applications.
Lead a team through the ideation, technical development, and launch of innovative products
Attract, build, manage, and develop a talented team of product leaders with a broad range of experiences, perspectives, approaches, and backgrounds
Define and analyze metrics that inform the success of products
Lead AI-based product innovation around common enterprise uses cases
Translate business opportunities into clear product requirements and actionable development plans.
Partner with the VP and CPO organization to integrate GenAI agentic capabilities into product experiences across Uniphore’s portfolio.
Oversee pilot deployments, performance metrics, and post-launch adoption across global enterprise customers.
Establish shared vision across the company by building consensus on strategies and priorities leading to product execution
Engage with key customers and industry partners to gather insights and validate product direction.
Support sales and pre-sales teams with product messaging, demos, and customer engagements.
Develop deep competitive insights and market differentiation strategies.
Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
Understand Uniphore’s strategic and competitive position and deliver products that are recognized as best in the industry
Manage and mentor a global team of product managers and AI specialists.
Foster a culture of innovation, collaboration, and accountability.
Evangelize Uniphore’s real-time AI vision internally and externally.
Drive product development with a team of world-class engineers and designers
Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
Manage multiple products and priorities, scale teams, and ensure org is effective, healthy and set up for success by establishing clear and measurable goals