Director, Revenue Operations

Deluxe•Minneapolis, MN

About The Position

Revenue Performance Management - Increase the likelihood of hitting revenue performance goals across client acquisition, expansion, and renewal processes. Design and implement reporting and leadership reviews to identify risks and performance improvements needed. Lead change initiatives to realize improvements. Revenue Process Design & Optimization - In partnership with Sales Enablement teams, influence improvements to sales processes that will enhance revenue funnel performance based on data analysis and insights. Leverage the sales tech stack to design scalable processes, workflows and automation that enable consistent execution across diverse products and markets. Drive continuous improvement in operational KPIs tied to revenue generating process performance (cycle times, efficiency, cost, etc.) using methodologies such as Six Sigma / Lean where relevant. Revenue Forecasting Support - Own accuracy of inputs to revenue forecasting processes by governing data hygiene and alignment across all stages of the revenue cycle within prospecting, CRM, contract management, and order fulfillment systems. Collaborate with Sales, Marketing, Fulfillment/Operations, and Finance to ensure forecast accuracy and identify risks and opportunities against revenue targets. GTM Strategy Enablement - Support GTM strategy execution through territory planning, coverage modeling, account planning, and ICP/TAM analysis. Analyze team capacity and workload distribution to ensure optimal coverage and productivity for new GTM strategies. Revenue Planning & Quota Setting - Partner with BU Leadership and Finance to develop annual revenue plans and quota models based on an understanding of the complex algorithms that translate sales motions into revenue on an expected schedule. Ensure equitable and strategic quota distribution aligned with market opportunity, coverage, and revenue goals. Leadership & Talent Development - Lead, mentor, and develop a high-performing team. Foster a culture of accountability, collaboration, and innovation across operations and sales partners. Seller Performance Management - Define and track KPIs for individual and team performance and partner with HR to ensure appropriate rigor in performance management processes. Partner with Sales Enablement to identify and address performance gaps and coaching/training opportunities. Sales Compensation Design Support - Bring industry best practices and collaborate with Finance and HR to design incentive plans that drive desired behaviors, achieve revenue targets, and adhere to budget constraints. Ensure compensation plans are data-backed, fair, and feasible. Position may include other duties as determined by the company. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

Responsibilities

Increase the likelihood of hitting revenue performance goals across client acquisition, expansion, and renewal processes.
Design and implement reporting and leadership reviews to identify risks and performance improvements needed.
Lead change initiatives to realize improvements.
Influence improvements to sales processes that will enhance revenue funnel performance based on data analysis and insights.
Leverage the sales tech stack to design scalable processes, workflows and automation that enable consistent execution across diverse products and markets.
Drive continuous improvement in operational KPIs tied to revenue generating process performance (cycle times, efficiency, cost, etc.) using methodologies such as Six Sigma / Lean where relevant.
Own accuracy of inputs to revenue forecasting processes by governing data hygiene and alignment across all stages of the revenue cycle within prospecting, CRM, contract management, and order fulfillment systems.
Collaborate with Sales, Marketing, Fulfillment/Operations, and Finance to ensure forecast accuracy and identify risks and opportunities against revenue targets.
Support GTM strategy execution through territory planning, coverage modeling, account planning, and ICP/TAM analysis.
Analyze team capacity and workload distribution to ensure optimal coverage and productivity for new GTM strategies.
Partner with BU Leadership and Finance to develop annual revenue plans and quota models based on an understanding of the complex algorithms that translate sales motions into revenue on an expected schedule.
Ensure equitable and strategic quota distribution aligned with market opportunity, coverage, and revenue goals.
Lead, mentor, and develop a high-performing team.
Foster a culture of accountability, collaboration, and innovation across operations and sales partners.
Define and track KPIs for individual and team performance and partner with HR to ensure appropriate rigor in performance management processes.
Partner with Sales Enablement to identify and address performance gaps and coaching/training opportunities.
Bring industry best practices and collaborate with Finance and HR to design incentive plans that drive desired behaviors, achieve revenue targets, and adhere to budget constraints.
Ensure compensation plans are data-backed, fair, and feasible.
Position may include other duties as determined by the company.