Director, Talent & Culture – Universal Creative

Universal Orlando•Orlando, FL

About The Position

At Universal Creative, we design, develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Destinations & Experiences worldwide. Our innovative attractions, immersive theme parks and world-class resorts fuse art and technology to create new standards in the themed entertainment industry. Our Team Members are the driving force behind Universal Creative. With their diverse skills and forward-thinking ideas, our team pushes us beyond the boundaries of what’s possible to achieve the extraordinary. Together, we’re creating a Universe of fun, always ensuring the next thing we do is better than the last thing we did. JOB SUMMARY As Director, Talent & Culture for Universal Creative, you will serve as a strategic advisor, capability builder, and experience creator, directly aligning talent and organizational strategies with business goals. This role partners closely with executive leadership to influence change, build critical capabilities, and drive a people-first culture through integrated talent solutions, organizational transformation, and cultural evolution. You will enable and lead transformational Human Resources/Talent & Culture (T&C) initiatives across the organization—serving as a critical connector between business strategy, talent priorities, and change execution—ensuring enterprise-wide impact and sustainable value realization.

Requirements

Deep business acumen; able to link people strategy to business performance.
Trusted influencer and coach to senior leaders; persuasive communicator who drives action.
Brings the voice of the Team Member into decision-making and culture-building.
Assesses and strengthens organizational and leadership capability across functions.
Supports the development of future-ready teams through learning, coaching, and talent programs.
Develops HR solutions informed by data, contemporary practices, and workforce trends.
Designs and delivers people-first strategies that foster an inclusive, high-performing culture.
Creates experiences that engage, retain, and develop top talent at all levels.
Champions authenticity, humility, integrity, and collaboration in every interaction.
Proven success leading organizational transformation, cultural change, or enterprise-wide talent initiatives.
Strong capability in change management, talent strategy, and business consulting.
Experience using data analytics to shape people decisions and measure outcomes.
Demonstrated ability to navigate complex, matrixed environments and influence without authority.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Ability to operate effectively across cultures, time zones and geographies.
Must be willing to work flexible hours when required to support global operations.
Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field required
8+ years of progressive HR leadership experience, including significant experience as a strategic HR Business Partner.

Nice To Haves

Master’s degree or HR certification (e.g., SHRM-SCP) preferred.

Responsibilities

Act as a trusted advisor to business leaders, understanding their strategies, operations, and financial drivers to inform HR actions.
Align talent and workforce strategies with current and future business needs, ensuring workforce readiness and organizational agility.
Influence business decisions through data-driven insights, leveraging talent intelligence, market trends, and workforce analytics.
Support and manage the T&C/business transformation roadmap, ensuring alignment with broader business transformation goals and culture shifts.
Oversee value realization, change management, and portfolio integration, ensuring measurable impact and adoption of transformation behaviors.
Partner with Initiative Owners and Module Owners to drive cross-functional collaboration, resolve roadblocks, and deliver expected business outcomes.
Lead enterprise-wide change management efforts, supporting cultural adoption of transformation behaviors and continuous improvement.
Coordinate with Corporate Communications to develop and execute strategic communication plans that ensure alignment, engagement, and transparency across all levels of the organization.
Work closely with Talent Development (TD) to determine learning, training, and enablement strategies to support leader and team adoption of new ways of working.
Partner with business leaders and COEs to assess and close gaps in talent and leadership capability; build robust succession pipelines aligned with business priorities.
Champion contemporary HR/T&C practices, including performance management, leadership development, and employee engagement.
Promote and model inclusive leadership, ensuring diversity, equity, and belonging are embedded in all HR and business initiatives.
Partner with business leaders and COEs to optimize organization design, team structures, and ways of working.
Use diagnostic tools and employee feedback to shape high-impact solutions that improve effectiveness, performance, and engagement.
Continuously challenge the status quo, bringing fresh, external perspectives to drive innovation in people practices.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.