Director, Technology

Southwest Convenience Stores LLC•Farmers Branch, TX

About The Position

Lead and own the end-to-end technology, data and digital strategy for OXXO USA, ensuring operational stability, information security, financial discipline, and scalable growth, fully aligned with the Long-Range Plan (LRP) and PAM/FEMSA Retail architectural standards. The CIO serves as a key member of the Senior Leadership Team, acting as a strategic advisor to the CEO and executive leadership, accountable for translating technology into business value, profitability, compliance and long-term competitiveness across convenience retail and fuel operations.

Requirements

Proven experience as CIO or IT Director in retail, fuel, consumer or multi-site environments.
Strong financial acumen (P&L, ROI, CAPEX/OPEX).
Executive presence and ability to influence at CEO and Board level.
Experience operating in complex, high-visibility environments.
Strong experience with SAP ecosystems (finance, retail).
Hands-on experience with PDI platforms supporting store/station ops, fuel pricing operations.
Solid understanding of convenience store and gas station operations, including regulatory and continuity requirements.
Experience managing POS, ERP, integrations, infrastructure and data platforms at scale.
Bilingual: English and Spanish (required).

Responsibilities

Serve as a core member of the Senior Leadership Team, providing executive input on technology, data and digital initiatives.
Lead the development and execution of the IT and digital strategy, aligned with business priorities, operational needs (stores and fuel stations), regulatory requirements, and long-term growth objectives.
Advise executive leadership on emerging technology trends, risks and opportunities, including their operational, financial and strategic impact.
Act as a strategic business partner, elevating technology discussions from operational execution to enterprise value creation.
Provide executive oversight for the planning, implementation and operation of enterprise technology systems, including POS, ERP (SAP), fuel platform, PDI – store operations, integrations, infrastructure, cloud and data platforms.
Ensure the reliable, secure, and continuous delivery of IT services through performance monitoring, service management practices and vendor oversight.
Establish and maintain an effective IT organizational structure, staffing model, and operating framework aligned with business priorities and service delivery needs.
Identify, evaluate and recommend cost-effective technology investments, including sourcing strategies, vendor solutions, managed services and internal capabilities.
Assess and clearly communicate the benefits, risks and costs associated with technology initiatives and investments.
Serve as the executive accountable for information security, data privacy and technology risk management across OXXO USA.
Establish and maintain governance structures, policies and oversight processes for:
Cybersecurity
Data protection and privacy
Vendor and third-party risk management
Regulatory and compliance requirements relevant to retail and fuel operations
Ensure alignment with applicable U.S. federal and state regulations, industry standards and corporate FEMSA policies.
Oversee cybersecurity incident response planning, breach management and coordination with Legal, Compliance and external partners.
Ensure regular technology and security risk assessments, audits and remediation activities are executed and tracked to completion.
While the CIO retains executive accountability for security and technology risk, operational execution may be delegated to IT leadership or external partners.
Oversee governance, prioritization and execution of the IT project portfolio, including major system acquisitions, implementations and upgrades.
Partner with operations, finance and commercial leaders to define business and system requirements for new and enhanced solutions.
Review and approve hardware, software and services contracts, pursuing enterprise or master agreements to drive efficiency and cost savings.
Establish and oversee data governance practices to ensure data availability, integrity, usability and security.
Build and manage strategic relationships with technology vendors, integrators and external partners.
Lead the recruitment, development, performance management and retention of IT leaders and staff in alignment with organizational goals and budget.
Build a high-performing, accountable and service-oriented IT culture.
Develop leadership bench strength, succession plans and continuous capability improvement.