Director, Workplace Experience Programs Lead

BlackRock•Atlanta, GA

2d•Hybrid

About The Position

At BlackRock, we believe the workplace is a strategic asset—one that enables connection, collaboration, and belonging. As the Workplace Experience Programs Lead, you will shape how employees experience work across our offices and services globally. You’ll translate a clear experience vision into practical, scalable programs, partnering closely with Facilities Management, Front of House, Technology, Food Services, Events, and other service teams. Through targeted pilots, strong governance, and thoughtful change management, you’ll help transition improvements into business‑as‑usual operations—delivering a more cohesive, human‑centered workplace experience that feels simpler and more connected for employees every day. What’s In It for You Strategic Influence: Shape and refine the vision, principles, and standards that shape employee experience across BlackRock workplaces. Leadership Opportunity: Lead and further develop a team of 2–3 people focused on experience programs. Cross‑Functional Impact: Partner with senior leaders across Enterprise Services, Technology, HR, Events, and Workplace Operations. Creativity & Innovation: Enhance existing programs, test new service concepts, and introduce thoughtful improvements that reduce friction, increase engagement and give us new insights into employee sentiment. Meaningful Work: Improve everyday moments—from arrival to collaboration to services—so employees can focus on delivering for clients. Career Growth: Lead visible, transformative work as Enterprise Services’ evolves its global workplace experience strategy. About BlackRock At BlackRock, our smartest investment is you. We help millions of people experience financial well‑being—serving clients from global institutions to families and individuals. Our promise is simple: deliver clarity, trusted advice, and solutions that secure a better financial future. About Enterprise Services Enterprise Services delivers the workplace solutions and infrastructure that enable a consistent, high‑quality employee experience globally. Our teams span real estate strategy, workplace operations and facilities management, corporate security, resilience, executive operations, and workplace experience and insights. This role sits within Workplace Experience & Insights, shaping Enterprise Services’ approach to experience design, listening, and service excellence.

Requirements

Experience: 7–10+ years in employee experience, workplace programs, culture change, hospitality leadership, or communications—ideally in a complex, global environment.
Strategic Mindset: Ability to develop multi‑year strategies, frameworks, and clear direction.
Leadership: Experience managing and developing teams and strengthening existing capabilities.
Engagement Expertise: Track record of designing programs that enhance engagement and workplace experience.
Insight‑Driven & Influential: Comfort using qualitative insights and sentiment data to inform decisions and align stakeholders.
Strong Communicator: Clear, compelling written and verbal communication.
Adaptability & Curiosity: Willingness to test, learn, and stay closely connected to employee needs.

Responsibilities

Set the Strategy & Evolve the Function Advance BlackRock’s employee experience vision, guiding principles, and service standards.
Lead and further mature the Workplace Experience Programs function, evolving the operating model, governance, to support scale.
Design, Pilot & Scale Experience Enhancements Build on existing experience initiatives in partnership with Facilities Management, Front of House, Food Services, Events, and other service teams.
Design targeted pilots and transition successful approaches into BAU operations with clear ownership and success measures.
Lead Key Experience Programs Own and continuously improve a portfolio of programs that enhance belonging, ease, and connection across key workplace touchpoints.
Refine playbooks and repeatable processes to ensure quality and consistency across locations.
Elevate the Employee Voice Enhance and manage real‑time and thematic feedback channels to capture sentiment and identify friction points.
Translate insights into clear priorities, recommendations, and action plans in partnership with service owners.
Drive Alignment, Change & Improvement Lead working groups across Technology, HR, Workplace Operations, Communications, and Events.
Partner with Communications on messaging and change management.
Define success metrics and identify opportunities to simplify and modernize the workplace experience.