Director, Workplace Operations - Northeast

Capital One • New York, NY

1d

About The Position

Director, Workplace Operations - Northeast At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Director, Workplace Ops. As the Director, and Northeast Portfolio Lead, you’ll drive delivery on the strategic vision to grow the site, optimizing partnerships with our internal customers and lines of business, and with external providers responsible for facilities, space planning, moves, food and beverage services and mail services. You will help develop security strategies that will improve operational effectiveness and ensure the safety of Capital One employees and customers within the community. The ideal candidate should: Build understanding and drive consensus across diverse groups towards successful outcomes Be able to unify teams around a clear scope of work, toward developing solutions tailored to customer needs Demonstrate a strong command of stakeholder engagement to inspire diversity of thought to foster progress on GWS priorities. Demonstrate broad knowledge of multiple roles & functions, and leverage that knowledge into tangible benefits, including associate development Draw on experience and broader business knowledge to drive strategic analyses, manage risks, and make sound decisions Integrate values into every interaction, celebrate team and set example for other associates to follow Ensure the team is solving the right problems and navigate to solutions through clear, logical decision making Be accountable for group results by setting objectives, managing priorities, reporting progress, and proactively making offers to optimize deliverables Set team tone and culture by leading with purpose, prioritizing empowerment and psychological safety; and consider expertise from broader team to delegate and create leverage Own and demonstrate Capital One values and integrate them into both own and team’s work products and communications

Requirements

• Bachelor’s Degree or Military Experience
• At least 10 years of experience in Facilities Management or Relationship Management
• At least 8 years of experience managing facilities for multiple locations

Nice To Haves

• At least 5 years of experience in Project Management, People Management or Supplier Management
• At least 3 years of experience with G Suite tools

Responsibilities

• Operational Excellence Champion a culture of operational excellence, ensuring a seamless, customer-centric experience across all service provider functions, and empowering providers to deliver innovative and transformational results.
• Optimize partnerships with landlords and third-party providers across facilities, space planning, moves, food and beverage, hospitality, conferencing, AV, and print & mail services.
• Ensure alignment on service provider scope of work and critical Key Performance Indicators (KPIs) to drive cross-functional execution, contractual compliance, and service excellence.
• Develop strategies for optimal utilization of the real estate portfolio and operational assets, addressing footprint objectives such as site exits, remodels, and related investments.
• People Leadership Drive team agenda, ensures all voices are heard, coordinates business resources to meet team goals, delegates effectively, builds very productive relationships; operates effectively in a matrix environment without solely relying on one's positional or hierarchical authority.
• Understand team expertise and capacity in order to delegate appropriately, and create leverage; prioritizing empowerment and psychological safety Model a positive work environment through engagement and team building activities
• Strategy & Relationship Management Partner with internal Capital One stakeholders such as Finance, HR, Risk, Legal, IT, Supplier Management and other lines of business
• Partner with cross-functional teams at all levels and serve as a trusted real estate expert internally and externally
• Share accountability to address impediments, and deliver high-performing results while balancing customer needs and communicating Global Workplace Services strategies and best practices
• Regional Oversight Develop capital improvement project budgets considering hard and soft costs, expenses related to site acquisition or improvement, financing, contingencies and other essential expenditures from internal and external partners, portfolio leads, third party vendors, and municipal contacts.
• Project budgets should reflect strategic short- and long-term planning, and inform the annual CapEx and Opex budgets .
• Establish the framework to address applicable regulatory and government entitlements, permits, inspections etc.
• Drive efficiency improvements that increase team and project productivity Partner across GWS leadership and internal Capital One Risk teams to ensure we are well managed at all times
• Be a trusted advisor toward mitigating safety and security issues stemming from incident reports Apply a risk-centric perspective to support efforts that ensure all facilities are prepared before and after an emergency situation

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Learn more at the Capital One Careers website.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Director