Dispatch Coordinator

SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton

2d • Onsite

About The Position

SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton is hiring a Dispatch Coordinator!

For more than 40 years, SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities has been making a difference in our community and we are excited about our expansion in the Chesapeake, Newport News and Arlington area! This locally owned and operated, family-run business started from the ground up to become one of the largest, most stable, and well-respected disaster restoration companies on the East Coast.
As deemed one of the Top Workplaces in Richmond, our SERVPRO team will actively invest in the development and advancement of your career, while you enjoy the gratifying experience of helping people through difficult situations. Our company offers a robust benefit package, continuous education opportunities, and a fantastic team-oriented environment.
As the Dispatch Coordinator in our Midlothian office, you will assist with scheduling a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!
In this role, you will
give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Must be knowledgeable in relevant computer applications
• Ability to successfully complete a background check subject to applicable law

Nice To Haves

• Prior dispatch experience preferred
• Knowledge of local geographical area is preferred

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed
• give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise

Benefits

• Paid Holidays
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees