Dispatcher - Customer Service Representative

Janel Group • Houston, TX

22h

About The Position

Dispatcher / Customer Service Representative Janel Group is seeking a Dispatcher / Customer Service Representative to coordinate freight movements, communicate with drivers, and ensure timely deliveries to our customers. The ideal candidate will have experience in trucking/logistics, as well as customer service experience dealing directly with the customer. Primaary Responsibilities: Schedule and dispatch drivers to appropriate locations based on customer needs and load availability. Communicate with drivers to provide route updates, resolve issues, and ensure compliance with DOT regulations. Respond to customer inquiries regarding shipments, delivery times, and service issues. Coordinate with warehouses, freight brokers, and shippers to optimize routes and load efficiency. Maintain accurate records of dispatch activities, driver logs, and load details. Assist in resolving transportation delays, driver concerns, and other logistical challenges. Resolve customer complaints and service-related issues promptly and professionally. Maintain positive relationships with customers, carriers, and vendors. Handle incoming calls and emails regarding dispatch, delivery confirmations, and load availability. Other duties as assigned Qualifications: Ability to work from 12:00 PM – 9:00 PM, required Handling high volume of emails and phone calls, required Solid computer skills, required Communication skills and the ability to multitask, required Experience with local pickup and delivery highly preferred Experience with dispatch and handling domestic, preferred Benefits: Competitive salary Comprehensive benefits package (medical, dental, vision, life, disability, etc.) PTO (sick/vacation) and 10 paid company holidays 401K plan with employer match Great culture and fun working environment About You You’re the perfect candidate if you’re: A Team-player — You enjoy working with co-workers, partners, vendors, and customers. A Communicator — your verbal and written skills are on point and you’re not afraid to use them. Diligent — Nothing happens by itself. Your effort makes all the difference. Eager —You want to grow and develop alongside the company. Customer Obsessed — "Customer-focused" doesn't quite say it. You roll up your sleeves and go the extra mile for our customers. About Us At Janel Group, we believe that the global logistics economy starts here. For over 45 years, we’ve delivered the best customer experience in the marketplace. We are building something enduring and much bigger than ourselves which is why we created an environment that encourages your growth and development. Janel knows our culture is our business and culture starts with our values: Teamwork, Hustle, Transparency, Humility, Positivity, and Long-view. To learn more about Janel Group, visit us at https://www.janelgroup.com/

Requirements

• Ability to work from 12:00 PM – 9:00 PM, required
• Handling high volume of emails and phone calls, required
• Solid computer skills, required
• Communication skills and the ability to multitask, required

Nice To Haves

• Experience with local pickup and delivery highly preferred
• Experience with dispatch and handling domestic, preferred

Responsibilities

• Schedule and dispatch drivers to appropriate locations based on customer needs and load availability.
• Communicate with drivers to provide route updates, resolve issues, and ensure compliance with DOT regulations.
• Respond to customer inquiries regarding shipments, delivery times, and service issues.
• Coordinate with warehouses, freight brokers, and shippers to optimize routes and load efficiency.
• Maintain accurate records of dispatch activities, driver logs, and load details.
• Assist in resolving transportation delays, driver concerns, and other logistical challenges.
• Resolve customer complaints and service-related issues promptly and professionally.
• Maintain positive relationships with customers, carriers, and vendors.
• Handle incoming calls and emails regarding dispatch, delivery confirmations, and load availability.
• Other duties as assigned

Benefits

• Competitive salary
• Comprehensive benefits package (medical, dental, vision, life, disability, etc.)
• PTO (sick/vacation) and 10 paid company holidays
• 401K plan with employer match
• Great culture and fun working environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed