Dispatcher/Router Combo (WMHS), RWCS

Waste Management, Inc. (WM)Schiller Park, IL
1dOnsite

About The Position

Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

Requirements

  • High School Diploma or equivalent
  • 2 years experience, preferably in Transportation, Logistics, Routing and Customer Service

Nice To Haves

  • Transportation, Logistics, Routing

Responsibilities

  • Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
  • Provides highest level of customer service to all customers in line with Customer 1st objectives
  • Monitor, process, and escalate SFDC cases to supervisor
  • Assist walk-in customers
  • Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
  • Reviews driver’s paperwork and files paperwork
  • Review and updates routes, new customers based on daily communication, reroutes existing customers as required
  • Ensures that routes are balanced daily
  • Assists Trans Supervisor/Manager as needed/directed
  • Update SAP data / notes
  • Communicate performance standards and objectives
  • Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
  • Always maintains a safe and compliant workplace
  • In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
  • Perform other duties and responsibilities, as assigned

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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