Dispatcher - Sarasota
About The Position
Cool Today is Now Hiring Dispatchers! Competitive Pay & Full Benefits! Exceptional Work Life Balance! Looking to work for a company that puts people first? Does a robust benefits package sound too good to be true? Want to enrich your own growth with company paid professional development? What about working in a fun and collaborative environment? Perhaps 401K match means the most to you? Cool Today is hiring Representatives to join our team of creative and energetic employees. We are dedicated to delivering the best customer service experience every day. We are Florida’s premier heating and cooling company. We are passionate about growing our business through lifelong relationships with our customers, team members and community What's in it For Me? Market Value Compensation ($20HR-$25HR DOE) Robust PTO Plan Health, Vision and Dental plans for you and your family to choose from 401K Retirement Plan with company match up to 30% Life Insurance, Short-Term and Long-Term Disability Special Program Options: FSA, EPA, Legal Services, and Identity Theft Continuous Training for your Professional Development Working in a dynamic, collaborative, and fun environment Coached and supported career growth
Requirements
- High School Diploma or GED preferred
- Minimum 1 year of dispatching experience, preferably in HVAC, Plumbing, or a related industry
- Basic computer proficiency, particularly with Microsoft applications
- Must be able to work evenings and weekends
- MUST have Experience(Trades Dispatching preferred)
- Must have a flexible work schedule, can be staffed any time from 7am to 10pm.
Nice To Haves
- Experience with Service Titan is a plus
- Service Titan Experience a PLUS
Responsibilities
- Schedule and monitor daily technician schedule
- Dispatch work orders to field technicians according to priority and location
- Receive and record completed work orders from the field technicians
- Contact customers to confirm next-day appointments
- Communicate with field personnel via Outlook
- Handle paperwork for assigned departments and technicians
- Maintain accurate technician database
- Coordinate parts scheduling
- Answer general questions regarding rebates, system operations, warranties, etc. from customers
Benefits
- Market Value Compensation ($20HR-$25HR DOE)
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
