Dispatcher

Total Comfort Group•Eatontown, NJ

15h•Onsite

About The Position

Total Comfort Group is a leading national provider of commercial HVAC services. We specialize in supporting retail and multi-site commercial properties across the United States. With a strong commitment to quality and rapid response, we’ve earned the trust of clients from coast to coast. What You’ll Do As a Dispatcher, you’ll be the heartbeat of our service operations—connecting clients, technicians, and internal teams to ensure smooth, efficient, and timely HVAC service delivery. You’ll manage scheduling, resource allocation, and real-time problem-solving to keep our operations running at peak performance.

Requirements

Proven experience in dispatching, preferably in HVAC or service industries
Strong communication skills with a calm, professional demeanor under pressure
Excellent organizational and multitasking abilities
Proficiency in dispatching software and computer systems
Quick-thinking problem solver with sound decision-making skills
Commitment to safety, compliance, and customer satisfaction
Flexibility to work shifts and adapt to changing schedules
Dispatching: 3 years (Required)
Ability to Commute: Eatontown, NJ 07724 (Required)

Nice To Haves

Familiarity with HVAC terminology and service procedures (preferred)

Responsibilities

Act as the central communication hub via phone, email, and messaging platforms
Schedule and assign HVAC service appointments based on technician skillset, location, and client needs
Monitor technician availability, vehicle status, and equipment readiness to optimize dispatching
Maintain and manage on-call schedules, including first-call and standby coverage
Respond to emergency service requests and dispatch technicians promptly
Troubleshoot service delays and make quick decisions to maintain service quality
Deliver top-tier customer service by confirming appointments and providing real-time updates
Track technician certifications and ensure compliance with safety and industry standards
Review service timecards, work orders, and GPS reports for accuracy
Maintain and update the dispatch board and service database
Debrief technicians post-service to ensure quality and gather insights
Forecast workload 2–3 days ahead and follow up on pending work orders
Coordinate “Parts Pending” calls and schedule service upon part arrival
Conduct customer satisfaction surveys and “happy calls”
Log service invoices and forward payments to accounting
Keep detailed records of service requests, appointments, and technician activity
Support office, service, and operations managers with additional tasks as needed