Dispatcher

Paraco Gas Corp•Town of Saugerties, NY

12h

About The Position

The Logistics Dispatcher serves as the central hub for daily operations, providing vital support to field teams and ensuring smooth communication between internal and external stakeholders. This role is essential for managing service calls, coordinating activities, and addressing customer needs in a timely manner.

Requirements

Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Problem-solving skills with a focus on customer satisfaction.
Experience in dispatch or operations support is preferred.
Proficiency in relevant software and communication tools
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Problem-solving skills with a focus on customer satisfaction.
Experience in dispatch or operations support is preferred.
Proficiency in relevant software and communication tools.
The ability to work the following shift: Sun to Thurs, 8am – 4:30pm
Punctuality and dependability.

Responsibilities

Communication Hub: Act as the primary point of contact for service technicians and delivery drivers, facilitating clear and effective communication regarding daily operations.
Activity Coordination: Monitor and reschedule planned activities as necessary, ensuring optimal resource allocation and minimizing service disruptions.
Problem Resolution: Identify and address obstacles or additional requirements that may prevent the fulfillment of customer expectations. Follow up diligently to ensure issues are resolved.
Emergency Prioritization: Assess and prioritize emergency situations that impact internal and external customers, ensuring prompt and effective responses.
Performance Monitoring: Keep track of field operations to provide updates and insights on ongoing activities, enabling better decision-making.
Documentation: Maintain accurate records of all communications, schedules, and changes to ensure transparency and accountability.