Dispensary Lead - OKAY Cannabis Evanston

Nature's Grace and Wellness•Evanston, IL

About The Position

Working in retail with us isn't just a job-it's an experience. We're looking for high-energy individuals who thrive in a fast-paced environment and take pride in delivering exceptional customer service. Our team goes beyond the basics, creating memorable, one-of-a-kind experiences for every customer who walks through our doors. If you're someone who brings enthusiasm, attention to detail, and a genuine passion for helping others, you'll fit right in. Dispensary Lead Position Overview The Lead assists in overseeing the daily operations and transactions of the dispensary. The Lead reports directly to the Dispensary Manager. The Lead is also responsible for supporting the staff and executing the company's goals and delivering exceptional customer service.

Requirements

Familiarity with point-of-sale systems.
Practical and pro-active thinking
Attention to detail, organized and patient
Multitasking
In depth knowledge of cannabis
Ability to read, analyze, and interpret documents relating to dispensary performance, general business periodicals, professional journals, safety, security and technical procedures, and governmental regulations
Ability to communicate clearly and effectively in all situations with staff and customers.
Ability to work under pressure without losing composure.
Friendly, warm personality.
Must be able to pass a background check
Must be 21 years of age
Must possess a valid license or state ID
Must be available to work varied hours and/or days, including nights, weekends, and holidays
Bending, and lifting up to 50 pounds by themselves and 75+ pounds with a buddy, ability to be on standing or sitting for long periods of time.

Nice To Haves

Lead or Management experience preferred but not required
1+ years of cannabis retail experience preferred but not required

Responsibilities

Report directly to assistant manager or manager
Department main immediate point of contact for team
Make sure team stays on track
Update assistant manager or manager with any issues that need immediate attention
Make sure team is following all standard operating procedures and company policies
Any HR / personnel issues should be directed to the assistant manager
Make sure team is acting in an appropriate manner with customers and co-workers
If the lead sees any issues that are occurring with any employees immediately bring to the manager or assistant managers attention
Ensure the dispensary's compliance with security, inventory and local and state regulations
Manage and inspire staff to deliver the highest level of customer service
Ensure the safety and satisfaction of every customer and employee
Communicate with management on a regular basis to ensure the dispensary's excellence in service
Ensure employees follow company protocols.
Train employees
Create a warm and welcoming environment for staff and customers
Other duties as assigned