Dispute Analyst (6085)

itD Tech

2d•Hybrid

About The Position

itD is seeking a Dispute Analyst to drive timely and accurate resolution of financial disputes within the order-to-cash process, supporting operational efficiency and minimizing cash flow impact. This role plays a key part in ensuring billing accuracy, resolving discrepancies, and strengthening cross-functional collaboration across finance and operations teams. The ideal candidate will bring deep experience in dispute resolution and accounts receivable operations, with a proven track record of reducing aged receivables and improving resolution turnaround times. Location: Hybrid – RTP, North Carolina We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Requirements

2–3+ years of related experience in dispute resolution, accounts receivable, or order-to-cash operations.
Proven ability to collaborate and influence stakeholders across organizations to resolve cross-functional financial issues.
Strong analytical skills with exceptional attention to detail.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Excel and Word.

Nice To Haves

Experience working with ERP systems such as Oracle or similar platforms.
Familiarity with collections or dispute management systems (e.g., ICMS, HighRadius, or comparable tools).

Responsibilities

Manage global disputes related to sales tax, true-ups, and withholding tax to ensure timely and accurate resolution.
Review and investigate incoming disputes from email and other channels, analyzing invoices, tax documents, contracts, and correspondence to determine root cause and validity.
Analyze dispute cases to determine whether claims are valid or invalid and recommend appropriate financial actions.
Submit credit and adjustment requests in required systems to generate credits, debits, or write-offs.
Collaborate cross-functionally with collections, sales, tax, legal, finance, and external stakeholders to drive effective resolution.
Communicate dispute outcomes, status updates, and requests for additional information to internal teams and customers via phone and email.
Ensure timely closure of disputes to minimize impact on cash flow and maintain accurate financial reporting.
Attend regular internal practice community meetings.
Collaborate with your itD practice team on industry thought leadership.
Complete client case studies and learning material (blogs, media material).
Build out material to contribute to the Digital Transformation practice.
Attend internal itD networking events (in person and virtual).
Work with leadership on career fast-track opportunities.