Dispute Investigation Analyst

Radius Global Solutions LLC•Saint Charles, MO

11h

About The Position

The Dispute Investigation Analyst will promptly research and resolve consumer-initiated inquiries and disputes from various channels. Based on the investigation results, will utilize resources to complete meaningful investigations and provide consumers with timely responses

Requirements

High School Diploma or General Educational Development (GED) certificate, Associate or Bachelor’s Degree preferred
Two or more years of applicable analysis or related experience
Proficient computer skills, including utilization of computerized software programs, MS Office products, spreadsheets and automated systems
Excellent interpersonal, written and oral communication skills with both internal and external employees, clients and consumers. Ability to listen and communicate (written and verbal). Close attention to detail. Demonstrate ability to work independently, self-starter, energetic, good common sense, ethical and sound judgment.
Must be able to practically apply Company’s compliance policies, procedures and processes
Ensure deadlines are met and quality work is produced

Responsibilities

Research and resolve consumer-initiated inquiries and disputes from various channels including USPS mail, email, and the Company’s website in accordance with policies, procedures as well as State, local and Federal regulations, i.e. Fair Credit Reporting Act (FCRA)
Conduct investigations surrounding consumers’ dispute claims. This includes but is not limited to reviewing account notes, collaborating with internal teams, communicating with clients, managing consumer reporting utilizing resource tools, i.e. e-Oscar, requesting Validation of Debt (VOD)
Research data reporting with Transunion, Experian, and Equifax to ascertain information relevant to the investigation process
Respond promptly via email to disputes received from internal departments outlining dispute findings
Compose letter correspondence to be sent to consumers based on investigation findings
Competently navigate the e-Oscar platform and respond to disputes
Report system-related issues as well as policies and processes that may be the root cause of disputes
Complete tracking log for data analysis to be used by internal management
Provide relevant and timely information to immediate management and peers
Identify and report on consumer inquiry trends that may impact volumes and SLAs
Keep up-to-date knowledge, understanding, and compliance with all Federal, State, and local laws and regulations with functional area (including FDCPA laws and State laws) to ensure compliance with all State and Federal regulations and with Company policies and procedures
Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices
Adhere to all Company, Client and Consumer confidentiality and security policies and procedures
Perform other duties as assigned