Distribution Manager

Honolulu Cookie Company

16h•Onsite

About The Position

SUMMARY: The Distributions Manager is responsible for overseeing all operational activities within the Distribution Center including order fulfillment receiving, picking, packing, shipping, delivery, and fleet management. This role demands a highly visible, hands-on leader who maintains a consistent daily presence on the floor, actively engages with the team, and takes full ownership of operational performance, compliance, and team development. Working cross-functionally with all areas of the company, this position ensures accurate, timely and compliant delivery of products while fostering a culture of accountability, collaboration and trust.

Requirements

Represents the company brand image and shares Aloha to all customers, business partners, and co-workers at all levels throughout the company
5+ years of people management experience with a demonstrated track record of hand-on team leadership, employee development and building high-trust teams
Strong understanding of fulfillment, distribution, and logistical processes and systems
Experience with ERP, WMS systems, and 3PL Shipping systems a plus
Working knowledge of OSHA, DOT, IATA and 49CFR regulations with demonstrated experience maintaining fleet/vehicle compliance including vehicle utilization optimization
Proven ability to manage through urgency, respond to critical issues in real time and follow structured escalation protocols\
Strong communication skills including the ability to influence across job levels; proficient in MS Office
Able to lift and/or move up to 50 lbs. on a continuous basis throughout the workday
Frequent lifting, pushing, pulling, twisting, grasping, bending, stooping, and squatting and some repetitive motions
Regularly stand and walk throughout the scheduled work shift and use hands and arms to finger, handle, feel, carry, and reach
Physically capable with good vision and hearing with the ability to detect specific noises, proper equipment operation. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Work in a fast-paced, multi-faceted manufacturing environment with varying conditions
Work flexible hours as required, including nights, weekends, holidays, and extended hours

Responsibilities

Adheres to and exemplifies behaviors aligned with company core values: We Work with Passion & Purpose (Ho’ohana) We Choose to Do What is Right (Pono) We Work Together (Laulima) We Care (Malama) We Take Ownership & Responsibility (Kuleana)
Fosters a sense of teamwork and collaboration among team members by building an employee culture that is aligned with HCC values and operating principles. Ensures all employees are treated consistently, fairly, ethically, and respectfully
Ensures that all activity is in accordance with applicable laws, regulations as well as in accordance with Honolulu Cookie Company’s culture, policies, and procedures. Fosters a safety-first culture through awareness, training, and accountability
Works cross-functionally with various departments to solve issues that occur and ensures products and procedures meet or exceed the established quality standards
Maintains a visible, accessible and engaged daily presence on the warehouse floor and across operational areas; practice management by walking around to proactively identify issues, support staff and demonstrate leadership availability
Conducts regular one-on-one meetings with direct reports and structured weekly team meetings to ensure staff feel heard, supported and informed. Operates with an open-door philosophy; actively solicits feedback from team members at all levels and takes prompt, documented action on concerns raised
Creates a positive and safe work environment through real-time observation and specific, constructive, and actionable feedback. Models inclusive leadership with ownership of team growth and development.
Partners with HR on hiring, onboarding, training, evaluating, and developing team members and carrying out disciplinary action, coaching, and counseling
Develops goals and objectives with team leaders; provides training, feedback, and direction to maintain performance expectations and ensures team members understand how their roles connect to business objectives
Responds to urgent operational issues immediately; prioritizes rapid resolution to maintain team trust, operational continuity and customer commitments
Provides the Director of Warehouse Operations with regular operational status updates (daily/weekly cadence as defined) covering performance metrics, escalations and team concerns
Maintains a high level of communication and collaboration; ensures that teams are kept informed and coordinated across functions
Oversee financial stewardship of distribution center, including budgeting for expenses and labor, maintaining inventory levels, managing discrepancies, reducing waste, and preventing fraud
Monitors and improves business application tools to ensure its smooth operations (StarShip, Acumatica, WMS-Mobe3 & YellowDog)
Leads logistics planning for seasonal promotions and periods of high demand; engages with shipping partners, customs officials, and logistics providers to ensure efficient and compliant transport of products
Partners with the Warehouse Control Manager and Inventory Manager to identify, communicate and resolve inventory discrepancies and system variances in a timely manner
Supports Order Fulfillment, Delivery and Logistics employees in troubleshooting issues, correcting fulfillment errors and proactively implementing preventative measures
Works with Director of Warehouse Operations in forecasting requirements for the Distribution Center including preparing annual budgets and scheduling expenditures
Maintains physical condition of warehouse by planning and implementing new design layouts, inspecting equipment, and issuing work orders for repair and requisitions for replacement
Analyzes process workflows, staffing levels, space requirements, equipment layouts, policies and procedures to identify opportunities that reduce costs, increase efficiency and improve customer service. Submits proposed changes to Director of Warehouse Operations for review and approval prior to implementation; communicates and trains all affected teams on approved changes
Oversees the company’s delivery fleet, including scheduling, utilization tracking and ensuring all vehicles are operational and properly maintained through a documented preventive maintenance program
Ensures full compliance with all DOT regulations, including driver licensing/endorsements, vehicle inspections, hours-of-service requirements, and registration/insurance documentation. Maintains a tracking system with proactive alerts to prevent any lapse in compliance
Conducts regular fleet audits to verify that all licenses, permits, inspections, and certifications are current; immediately addresses and escalates any compliance gaps
Use of the maintenance van or personal vehicle to load and carry heavy materials between warehouses/worksites
Manages special projects and performs other duties as assigned