District Manager

Smart Care Equipment Solutions•Chicago, IL

12d

About The Position

As a District Manager, you are responsible for providing market leadership by hiring, managing and developing associates to maximize productivity, billing utilization, profitability, and customer service delivery. This position plays the lead role in driving customer relationships and delivering local market achievement against Smart Care’s financial objectives through ethical and sound business practices. The District Manager II establishes and executes specific plans for driving new sales, as well as, coordinating the rollout and service of new chain accounts. The District Manager will develop and implement solutions designed to enable Smart Care to scale to its growth ambition. The person in this role will have two areas of focus: Technician Retention: The primary focus of this role will work in a Field leadership position with a group of technicians (up to 20) and Dispatchers to execute great service and communication to customers. The ability to build a team environment and being present (in person) with technicians in the field. Additionally, this role will be responsible to recruit and retain technicians locally. Performance metrics will be linked to customer (e.g. response time, days to close calls, etc.), business (Technician productivity, utilization, etc.) facing outcomes and specifically retaining technicians. Customer Retention: The person will be responsible to visit key customers on a regular defined basis. In addition, they will execute on new customer launches and visiting customers at risk to ensure customer retention is aligned to Smart Care Goals. Ultimately, this DM II will be responsible to drive high consistent single digit growth in sales and double-digit growth in EBITA. What’s in it for you: You will be working with customers from several industries You will work with key team members across the organization You will receive a car allowance plus mileage Coach and mentor direct reports

Requirements

Bachelor’s Degree or commensurate experience
8-10 years of managerial/supervisory experience with 5 or more in a service-related industry
2 or more years of previous P&L ownership and responsibility
3 or more years of customer relationship development and management experience
P&L accountability (minimum $3 Million responsibility)
Track record of success leading 15+ direct reports
Through understanding of call to cash process (i.e. sales, customer care, dispatch, service, supply chain, billing, etc.)
Firsthand experience developing and implementing service app and dispatch systems
Key skills include: Team player and contributor, Proven ability to cultivate highly productive, collaborative relationships with internal sales teams, cross functional stakeholders, and channel partners, Clear and direct communication style; comfortable getting and giving feedback (i.e. good listener) up, down, and across the organization, Drives accountability of safety policies related to driving and on-site work
Must be able to travel 50-75% (In car)
Previous experience in foodservice or equipment repair industry
Willingness to travel within the market spending significant time with current and potential customers
Valid driver’s license and acceptable motor vehicle record

Nice To Haves

MBA
Previous experience managing a decentralized service workforce
Previous experience managing direct customer relationships
Excellent interpersonal and communication skills including sales ability
Demonstrated experience developing strategic growth and service initiatives
Multi-unit restaurant management or technical field operations management experience
Excellent communication skills
Demonstrated problem solving and decision-making skills in a fast-paced environment
Demonstrated selection, hiring, and team development skills
PC skills including MS Office

Responsibilities

Full responsibility for P&L management
Improve customer and employee retention
Achieve targeted sales, productivity, utilization, and company goals
Grow and retain market share through management and delivery of premier customer service through daily management
Significant face-to-face time with customers; building relationships and driving customer retention
Ensure adherence to company policies, procedures, and objectives within the district
Oversee talent acquisition, development, retention and engagement within the division
Utilize local sourcing and recruiting to identify candidates for future openings