Document Routing Specialist

Handi Medical Supply•St. Paul, MN

50d•$20•Onsite

About The Position

Join Our Team at Handi Medical! We’re looking for a detail-oriented Routing Specialist to help ensure accurate and timely processing of insurance documentation for home medical supplies and equipment. If you thrive in a fast-paced environment, have strong organizational skills, and enjoy delivering exceptional customer service, this role is for you!

Requirements

High school diploma or equivalent.
At least one year of related experience.
Excellent communication and customer service skills.
Strong organizational and time management abilities.
Proficiency in Microsoft Office and general computer systems.
Ability to work independently and meet deadlines.
Professional demeanor and commitment to quality service.
Ability to sit for prolonged periods and work on a computer.
Must be able to lift up to 15 pounds occasionally.

Responsibilities

Review and route incoming documents to the correct customer account or location.
Manage electronic medical record (EMR) work queues for timely documentation processing.
Assist with process development and testing of new AI tools.
Process new and returned standard written orders.
Handle daily processing of unfulfilled subscriptions.
Initiate welcome and follow-up calls, and respond to inbound customer inquiries.
Maintain accurate customer data in our systems.
Ensure compliance with company and regulatory standards.
Act as an ambassador for Handi Medical’s mission and values.