Donor Services Coordinator

Globus Medical•San Antonio, TX

About The Position

Bone Bank Allografts, a subsidiary of Globus Medical Inc., specializes in processing and distributing high-quality bone allografts for various medical procedures, including orthopedic, dental, and reconstructive surgeries. Our commitment to excellence, supported by Globus’ renowned engineering, drives our mission to advance patient care and medical innovation through precise and efficient allograft processing and distribution. Position Summary: The Donor Services Coordinator I facilitates and evaluates incoming donor records to ensure accuracy and completeness. This role is responsible for checking in donor tissue and inspecting shipments for package integrity, labeling accuracy, temperature compliance, and correct item counts. The position also involves physical activity, including moving donor tissue and assisting with placement into appropriate storage locations as needed. Participation in the on- call donor receiving schedule is required as part of this role.

Requirements

High school diploma or equivalent required
Knowledge of medical terminology, medical record documentation, and applicable guidelines and regulations
Basic computer proficiency required, including experience with Microsoft Office applications such as Word, Excel, and Access
Strong organizational skills with the ability to multitask while maintaining attention to detail
Ability to work effectively as part of a team in a challenging, fast-paced environment.
Must maintain access to a working cell phone for on-call purposes

Nice To Haves

Associate’s degree in a medical discipline preferred, or an equivalent combination of education and at least two years of experience in the medical field or a related area

Responsibilities

Maintain and manage the flow of incoming donor tissue and specimens
Create, maintain, and file donor records
Ensure all aspects of donor records are entered into the database concurrently and verified for accuracy and completeness
Perform a quality review of the donor record to ensure accuracy, completeness, and compliance with established BBA procedures, AATB standards, and FDA regulatory requirements, and forward the record to the Medical Director for final determination of eligibility and disposition status
Move donor tissue to designated processing areas or appropriate storage locations, ensuring proper handling, coordination, and placement within freezers to maintain tissue integrity and compliance with storage requirements
Communicate with Recovery Agencies for chart information to complete file
Actively monitor temporary storage bins and add ice as needed to maintain required temperature conditions
Maintain the Donor Receiving Log, Culture/Serology sample records, Freezer Storage Log, and Discard Log, ensuring all entries are accurate, complete, and up to date
Maintain current knowledge of AATB Standards and applicable FDA regulations governing human tissue, including 21 CFR Parts 1270 and 1271, to ensure departmental Standard Operating Procedures and associated documents remain current, accurate, and compliant
Participate in the required on-call donor receiving schedule, including after-hours, weekends, and holidays
Support the Donor Services Supervisor in day-to-day operations, and provide coverage during the Supervisor’s absence as directed
Complete all other duties as assigned
Adhere to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
Ensure compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
Represent the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties of Globus
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.