DSR Implementation Specialist - Contract
About The Position
The DSR Implementation Specialist (Contract) is responsible for the end-to-end technical deployment of DroneSense Remote (DSR) systems for public safety agencies launching or expanding Drone as First Responder (DFR) programs. This contractor role owns all technical readiness activities from contract kickoff through system validation and training handoff, ensuring agencies are operationally prepared for safe, reliable remote drone operations. This role is highly hands-on and customer-facing, requiring strong expertise in network infrastructure, site selection, system integration, and cross-functional coordination. The DSR Implementation Specialist works closely with customer IT teams, public safety leadership, third-party hardware vendors, and DroneSense Professional Services.
Requirements
- 3-5 years in network administration, IT infrastructure, or systems integration roles.
- 2+ years of project management or technical coordination experience managing multiple concurrent projects.
- Demonstrated expertise in firewall configuration, TCP/UDP protocols, IP whitelisting, and network troubleshooting.
- Part 107 License
- Experience with drone operations and understanding of FAA regulations.
- Excellent problem-solving capabilities and systematic troubleshooting approach.
- Strong communication skills: verbal, written, and presentation.
- Ability to dive into technical details while maintaining strategic project oversight
- A low-ego, team-first mentality. You know when to get your hands dirty and when to lead through influence.
- Extensive experience managing various stakeholders and building cross-functional relationships with customer IT teams, vendors, and internal teams.
- Proven track record in a fast-paced and high-growth environment managing 3-5 concurrent implementations.
- Strong influencer skills with ability to coordinate complex technical projects across multiple organizations.
- Comfortable working with varying levels of technical expertise from executive leadership to network administrators.
Responsibilities
- Conduct comprehensive network infrastructure assessments with customer IT teams to ensure systems meet operational requirements.
- Coordinate with customer IT departments on network change requests, ensuring proper configuration of routers, firewalls, and security protocols.
- Validate Remote Operations Center (ROC) setup including computer hardware, PS5 controllers, network connectivity, and environmental requirements.
- Identify and evaluate potential launch sites based on connectivity, line-of-sight, operational proximity, and safety requirements.
- Conduct comprehensive site surveys including RF interference analysis, power availability assessment, and FAA airspace evaluation.
- Test network connectivity at launch sites using remote controllers and coordinate installation.
- Equipment procurement and installation
- System Integration and testing
- Trainging coordination and customer support
- Travel up to 40% of the time
- Always Help First
Benefits
- Competitive Base Pay
- Medical, Dental, and Vision, including a medical plan with 100% employee covered premium
- Company paid Life Insurance and Short Term Disability
- Health Savings Account match
- Medical FSA & Dependent Care Account
- 401(k) with company match
- Work from home
- Wellness benefits
- Cell phone stipend
- Paid Vacation Time
- Paid Sick Time
- Part 107 Pilot Training & License Paid
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
