Implementation Specialist

Tebra

11d • $26 - $28 • Remote

About The Position

An Implementation Specialist welcomes, coordinates and sets expectations for our customers during their first experiences with Tebra.

Requirements

• 1-2 years of customer facing experience leading or supporting implementations of software solutions.
• Strong analytical skills, project management or project coordinator background.
• Excellent communication skills.
• Good negotiation, conflict resolution and influencing skills.
• Strong multi-tasking, results oriented skills.
• Ability to work in a fast-paced environment.

Nice To Haves

• Experience specifically in SaaS environments in a project coordinator or customer success role is a plus.

Responsibilities

• Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period.
• Embrace a sense of ownership over the customer’s onboarding experience and success in their first year with Tebra.
• Deliver world-class customer service; create engaging and energetic momentum with customers.
• Provide timely communication to assigned customers and internal teams; includes email, phone, and scheduling calls.
• Set proper partnership expectations regarding timeline, points of contact, how to receive help, etc.
• Gather requirements, contact information & preferences, value drivers and other preferences relevant to product mix purchased.
• Identify potential areas of risk if expectations are not aligned, escalate accordingly.
• Guide customers through relevant self-paced eLearnings; provide hands-on training as needed by the customer.
• Ensure customers are fully set up and adoption of applicable product features is completed before onboarding graduation.
• Effectively collaborate internally to leverage resources to ensure each customer’s success.
• Demonstrate exceptional problem solving and ability to navigate customer concerns.
• Be a product expert and clearly communicate the value of the Tebra product to address all customer needs.
• Adapt to evolving internal processes and contribute to continuous improvement efforts, including providing feedback and supporting onboarding workflow optimization.
• Ensure accurate and thorough documentation of all customer interactions, key milestones, requirements, and decisions throughout the onboarding lifecycle.

Benefits

• United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
• Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees