EDI & IT Support Specialist

DART ENTITIES•Naperville, IL

1d•$75,000 - $95,000

About The Position

Do you love solving data challenges and ensuring seamless communication between businesses? Are you fluent in EDI and comfortable diving into SQL to make things work? If so, we want you to join our team as an EDI & IT Support Specialist. This role puts EDI front and center—you’ll onboard clients, manage transaction sets, optimize data flows, and support critical integrations. Alongside EDI, you’ll also provide Tier One IT support to keep our team productive and our systems running smoothly.

Requirements

High school diploma or equivalent (required); bachelor’s degree in IT, Computer Science, or related field preferred.
3+ years of professional EDI experience (Ramp Systems EDI required).
SQL experience required - ability to write queries, analyze data, and troubleshoot issues.
2+ years of IT support experience with hardware/software troubleshooting.
EDI mapping and warehousing and transportation transaction set expertise (required 3+ years).
Hands-on experience with Ramp Systems Interchange software (required 2+ years).
Proficiency with Microsoft Office, Windows 10/11, and O365.
Understanding of Active Directory, user management, and basic networking (DNS, routing, IP troubleshooting).
Strong problem-solving skills with a proactive independent, “get it done” mindset.
Ability to manage multiple priorities without sacrificing accuracy.
Clear communicator with both technical and non-technical audiences.
Dependable, detail-oriented, and collaborative.

Nice To Haves

IT certifications (A+, Network+, etc.) are a plus.
Hands-on experience with 1EDI HQ software (preferred).
Experience with REST APIs and web services (preferred).

Responsibilities

Lead onboarding for new EDI clients, including configuration, mapping, and testing.
Manage daily EDI processes, troubleshoot issues, and ensure uninterrupted data flow.
Work with SQL databases to query, analyze, and resolve transaction-related issues.
Collaborate with internal teams and external partners to deliver reliable integrations.
Continuously review workflows and recommend improvements.
Provide Tier One support via phone, email, and ticketing system.
Troubleshoot hardware, software, and network issues; escalate when needed.
Handle user onboarding/offboarding with account, license, and credential setup.
Configure and support workstations, printers, and mobile devices.
Maintain IT checklists, documentation, and troubleshooting guides.