EdPlus Enrollment Coach

Arizona State University•Scottsdale, AZ

3d•Hybrid

About The Position

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. We’re seeking a driven, people-oriented Enrollment Coach to support both graduate and undergraduate students through our Enrollment Center. Every day you’ll make a difference in the lives of others by assisting students through the admissions process and working collaboratively with other departments to best support learners. You will be an empathetic communicator and problem solver who motivates others to achieve their educational goals. If you are a professional who thrives working in a dynamic and supportive environment empowering students to achieve their goals, then join us! We have a continual need for people in this position; note that timing of communication and need will vary.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Evidence of a bachelor's degree or higher in a related field.
Demonstrated strong sense of urgency and passion about helping others achieve their education goals.
Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts and de-escalate when appropriate.
Demonstrated self-disciplined with a proven track record of achieving results in a customer-centric environment while taking pride in finding innovative ways to increase efficiencies.
Demonstrated ability to navigate with change and pivot quickly to create a successful working atmosphere supporting others.
Evidence of experience using Salesforce.
Demonstrated high degree of emotional intelligence and knowledge about the challenges faced by current and prospective students entering higher education (e.g., first generation, returning adults, financially constrained).

Responsibilities

Serve as a critical point of contact for prospective students through chats, emails, calls, or texts to answer initial questions and assist with enrollment through admissions and registration.
Foster a culture of engagement with prospective students by learning about them, providing swift responses to inquiries, maintaining professional written and verbal communication, and providing support throughout the enrollment process.
Contribute to prospective student success through building relationships, getting to know their “Why” and aligning them with programs to accomplish their goals.
Work collaboratively with EdPlus Enrollment Coordinators to deliver an exceptional prospective student experience while assisting with completing their application with high urgency.
Use resources and critical thinking skills to solve problems, quickly make decisions, and provide the best, most accurate information and direction to prospective students.
Distribute recruitment materials to individually support students.
Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
Cultivate relationships within the ASU community to ensure that recruitment program goals and objectives are accomplished.
Assume or coordinate other duties or projects as assigned or directed.