Enrollment Coach

Human Capital Education•Denver, CO

2d•Onsite

About The Position

Human Capital Education (HCE) empowers colleges and universities to grow enrollment, build internal capacity, and improve student success through marketing, CRM optimization, analytics, and coaching. Formed through the merger of Elsmere Education and Human Capital Research Corporation, HCE offers data-driven solutions and transparent partnerships that help institutions turn insights into action and thrive in a changing higher ed landscape. We are seeking an Enrollment Coach (EC) who will empower students to identify and achieve their educational, personal, and professional goals. The EC will focus on building relationships with prospective students, providing programmatic and institutional information, and communicating unique value propositions. The EC will utilize a consultative, solution-based approach to guide students through the admissions process – working with students from point of inquiry through enrollment. Enthusiasm, a consultative, solution-based sales approach, and passion for education are required - we can teach you the rest.

Requirements

Bachelor's degree required
Passion for education and helping people achieve their goals
Customer service or sales background
Strong relationship building skills over phone, text and email
Exhibit strong positive attitude and ability to foster teamwork
Ability to research and reinforce higher education norms and institutional policies
Experience with Salesforce or a similar CRM

Responsibilities

Initiate outreach to engage prospective students through phone, email, and text to facilitate application and enrollment in a university program
Build and maintain strong relationships with prospective students, supporting from initial inquiry through receipt of an admissions decision
Manage full applicant funnel, meeting key benchmarks, metrics, and KPIs
Meet regularly with the Enrollment Services Manager to monitor individual applicant status and overall pipeline progress
Identify and communicate programmatic trends, applicant feedback, and enrollment insights