Education & Professional Services Lead

Ivoclar North America•Amherst, NY

3d•$20 - $26

About The Position

Ivoclar is a global leader in innovative dental solutions, providing cutting edge products to dental professionals worldwide. Our commitment to quality, clinical excellence and education drives our partnerships with practices and professionals. We are currently seeking a proactive, organized Education & Professional Services Lead to support our growing network of clinicians, educational programs and product training initiatives.

Requirements

Strong knowledge of Microsoft Office (Word/Excel) required, Outlook and PowerPoint required.
Excellent verbal and written communication skills required
Strong interpersonal, time management, organizational and attention to detail skills required.
Proven ability to work both independently and in a team setting and to follow specific procedures.
High school diploma required with a minimum of 2 years office/secretarial or related experience.
Candidates must be legally authorized to work in the United States on a permanent basis.
This position is not eligible for employer-based visa sponsorship now or in the future.

Nice To Haves

Knowledge of SAP preferred.
Dental background preferred.

Responsibilities

Education Kit Management Manage, prepare, and maintain education kits to support Ivoclar educational programs, including hands-on courses, workshops, and training events.
Coordinate inventory, organization, replenishment, and shipping of education kits to ensure timely availability for all programs.
Ensure education kits align with program objectives, materials requirements, and brand standards.
Ivoclar Academy Education Kit Oversight Oversee Ivoclar Academy–specific education kits, ensuring consistency, completeness, and readiness for on-site and off-site programs.
Collaborate with internal teams to update kits based on curriculum changes, product launches, and evolving educational needs.
Continuing Education (CE) Credit Support Support the administration and documentation required to provide CE credits for Ivoclar educational courses.
Assist with course setup, attendance tracking, evaluations, and record-keeping in compliance with accrediting body requirements.
Coordinate with internal stakeholders to ensure CE-related processes are accurate and completed on time.
On-Site Program Support at Ivoclar Facilities Assist with the planning, setup, execution, and breakdown of Ivoclar Academy programs conducted at Ivoclar facilities.
Provide logistical and operational support during programs to ensure a seamless learning experience for participants and faculty.
Educational Program Communication Support Assist in drafting, reviewing, and coordinating communications related to educational programs, including invitations, confirmations, agendas, and post-course follow-up.
Support consistent messaging aligned with Ivoclar branding and education objectives across internal and external communications.
Travel Support for Educational Activities Travel as needed to support Ivoclar educational activities, including on-site course assistance, logistics coordination, and program execution.
Represent Ivoclar Academy professionally during educational events and training programs.
Educational Content Upload & Platform Support (Pimcore and other platforms) Support the upload, organization, and maintenance of educational program content within Pimcore and related digital platforms.
Ensure accuracy, completeness, and timely updates of course materials, schedules, and program information.
Virtual Education Support Support virtual and hybrid educational activities, including webinar setup, speaker coordination, participant support, and post-event follow-up.
Assist with testing, troubleshooting, and execution of virtual education platforms to ensure high-quality delivery.
Other responsibilities Collaborate closely with Education, Marketing, Sales, and Operations teams to support Ivoclar’s global education initiatives.
Maintain high attention to detail, organization, and professionalism across all education-related activities Contribute to continuous improvement of education processes, systems, and learner experience.