Electric PC Technician II

City of Garland

1d•Onsite

About The Position

Summary Responsible for maintaining and installing, diagnosing, repairing, maintaining and upgrading desktop computers and related desktop hardware and software to ensure optimal performance. Also, responsible for analyzing and resolving technical problems in regard to the installation and configuration of desktop hardware and software as well as implement migrations and projects as directed. Pay Range: (Depending on qualifications and experience) Essential Duties and Responsibilities include the following. Other duties may be assigned. Research and analyze customer problems to diagnose and resolve desktop hardware and software problems. Apply systematic techniques to isolate and correct problems. Analyze current customer configuration and migrate as needed. Install, configure, and maintain software and hardware and then verify the correct installation and configuration. Troubleshoot in-person, by telephone, or via email in a timely and accurate fashion to provide end-user assistance and repair hardware and network connectivity issues. Monitor problem resolution and ensure satisfactory and timely completion. Participate with teams and departments to offer analytical and technical support to Management Information Services. Evaluate, create, and implement procedures and technical solutions to aid in problem-solving and deployments. Remove old equipment as needed and perform data migration to new machines Install, configure, and troubleshoot VPN and dial-up network connections to remote customers such as managers, vendors, and council. Contact vendors, research products via the Internet, and evaluate costs and suitability to project/request.

Requirements

High School Diploma or G.E.D. with six months/one year of advanced training in related information technology support
2-4 years related experience
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
General knowledge of the major components that make up the server/network infrastructure- hardware, software, databases
Interpersonal skills to work with customers in resolving configuration issues
Ability to install, configure, and troubleshoot desktop hardware and software
CompTia A+ Certification
Windows 7 Certification
Valid Class C Driver’s License

Nice To Haves

Associate’s degree
4-6 years experience with the configuration and installation of computer hardware/software and in problem resolution
Microsoft Certified Professional

Responsibilities

Research and analyze customer problems to diagnose and resolve desktop hardware and software problems.
Apply systematic techniques to isolate and correct problems.
Analyze current customer configuration and migrate as needed.
Install, configure, and maintain software and hardware and then verify the correct installation and configuration.
Troubleshoot in-person, by telephone, or via email in a timely and accurate fashion to provide end-user assistance and repair hardware and network connectivity issues.
Monitor problem resolution and ensure satisfactory and timely completion.
Participate with teams and departments to offer analytical and technical support to Management Information Services.
Evaluate, create, and implement procedures and technical solutions to aid in problem-solving and deployments.
Remove old equipment as needed and perform data migration to new machines
Install, configure, and troubleshoot VPN and dial-up network connections to remote customers such as managers, vendors, and council.
Contact vendors, research products via the Internet, and evaluate costs and suitability to project/request.