Eligibility Specialist

Southern Nevada Regional Housing Authority•Las Vegas, NV

About The Position

The Southern Nevada Regional Housing Authority (SNVRHA) is currently recruiting for an Eligibility Specialist to join our team. Through its public housing programs, SNRHA provides affordable housing to low- and moderate-income households. Our team is comprised of 200+ committed and caring professionals who support our mission and the clients and communities we serve. Our success is built upon the contributions of our valued employees. To learn more, please visit us online - www.snvrha.org For candidates relocating from out-of-state, more than its famous strip, which provides endless entertainment opportunities for locals and tourists, Las Vegas, Nevada, also offers a family-friendly environment with wonderful neighborhoods, affordable living, warm weather, outdoor wonders (hiking, climbing, snow-skiing, boating, sightseeing, and more), professional sports, and world-class restaurants. Las Vegas is home to the University of Nevada, Las Vegas (UNLV), and a few hours’ drive to beach destinations in Southern California, the Grand Canyon in Arizona, and national parks and ski resorts in Utah. Nevada is among the most tax-friendly states in the U.S., with residents enjoying no state income tax, county income tax, inheritance tax, and lower property taxes. The Eligibility Specialist performs administrative duties to determine applicants' initial program eligibility through interactive interviewing, fact-gathering, and data gathering for the Conventional Public Housing, Housing Choice Voucher (HCV), and Project-Based Voucher (PBV) programs in accordance with established SNRHA policies and the Housing and Urban Development (HUD) regulations.

Requirements

High school diploma, or GED equivalent.
One (1) year of office/clerical/administrative experience, preferably in a social service agency, or other work involving case management.

Nice To Haves

Program eligibility experience working in the public sector, social services, or private property management firms with an emphasis on interviewing techniques and case management.
Experience working with homeless or other vulnerable populations.
Prior experience working with a housing authority.
General knowledge of social services available to vulnerable populations within the city.
Rent calculation certification.
Excellent communication, conflict resolution, negotiation, problem-solving, crisis management, and organizational skills.

Responsibilities

Services as the initial point of contact for all housing program applicants.
Completes files for different housing programs administered by SNRHA and informs both the client and their respective caseworker, if applicable, of the same in writing.
Assists applicants with the application process.
Reviews applications for eligibility and maintains accurate client documentation.
Contacts applicants to discuss and clarify any informational discrepancies to ensure effective communication of issues in accordance with Housing Authority policies, procedures, and HUD rules and regulations.
Schedules and mails all interview appointment notifications and briefing packets.
Conducts initial intake interviews, which include reviewing the full application and all documents in the interview packet, fingerprinting, family composition, income, assets, credit history, and the Earned Income Verification (EIV) report.
Establishes, processes, and maintains an assigned caseload and follows up on each case as needed to complete and determine client eligibility.
Processes and maintains all third-party verifications and requests for updated documentation as required via email, fax, or in person from third-party verifier or client.
Updates and verifies applicant data changes in the computer system.
Organizes and maintains applicant/case file integrity and confidentiality by adhering to Housing Authority policies, procedures, and HUD rules and regulations.
Withdraw files and documents, including all actions taken in accordance with Housing Authority policy and procedures and HUD rules and regulations in the computer system (Yardi).

Benefits

Employees enjoy a 3-day weekend
free parking
2 weeks vacations (years 1 and 2)
13 sick days
13 paid holidays, including your birthday
medical, dental, and vision insurance – 100% employer paid (employee only)
health and dependent care flexible spending accounts
life and long-term disability insurance (employer paid)
457B Deferred Compensation Plan
Public Employee Retirement System (PERS) – 100% Employer-Funded or Employee/Employer-Funded (50%/50%)
Employee Assistance Program (EAP)
a host of voluntary employee benefits options
Student loan forgiveness is available to qualified individuals, pursuant to the Public Service Loan Forgiveness (PSLF) program.