ELIGIBILITY SUPERVISOR - SES - 60046584

State of Florida • Fort Myers, FL

2d • Onsite

About The Position

This position is for an Eligibility Supervisor - SES in the Fort Myers Service Center. Teleworking is not an option for SES positions. Some travel will be required. Facility is a tobacco free environment.

The salary for this position is $1,577.46 bi-weekly ($41,013.96 annually).

The individual occupying this position is responsible determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.

Requirements

• Excellent people skills.
• Knowledge of public assistance program objectives and policies.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Excellent skills in operating a personal computer.
• Ability to supervise people.
• Ability to set goals, delegate tasks and monitor performance.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
• Excellent interpersonal skills with the ability to build relationships.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to coach, mentor and develop team members.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.
• Two years of work experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• OR an associate’s degree or higher from an accredited college or university can substitute for the work experience.
• OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Two years or more of supervisory experience leading a diverse team.
• Must be willing to travel.

Nice To Haves

• Experience with process improvement, performance management, project management or employee engagement.
• Bachelor’s degree in business management, project management, entrepreneurship, accounting, hospitality, human resources or a related field.
• Preference will be given to those who have at least two years of ESS experience.

Responsibilities

• Supervise Eligibility Staff.
• Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
• Reviewing and analyzing error-prone and complex cases to evaluate the quality and quantity of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement.
• Lead their team in such a manner that enhances customer service and the goals of the agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree