Employment Services Supervisor

State of Delaware • Dover, DE

4d

About The Position

The Employment Services Supervisor (the Supervisor) works closely with the Area Operations Manager to achieve and maintain a seamless service delivery system. The Supervisor will monitor daily operations and provide daily supervision of all staff, make recommendations to manager to correct deficiencies and/or to improve service delivery. The Supervisor will plan, direct, coordinate and manage the delivery of a variety of employment and training services to clients and employers to ensure that current needs are being met by existing programs. The Supervisor will ensure staff deliver services in accordance with DOL/DET policies and procedures.

Requirements

• Three years experience in career counseling which includes assisting hard to serve job seekers to develop realistic and achievabe employment goals; interviewing to obtain facts and explore issues; identifying obstacles or barriers to employment and jointly formulating employability development plans directed at employment outcomes.
• Three years experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs.
• Two years experience in presenting training courses using a variety of training methods such as lecture, structured exercises, role play or group discussion as well as the use of training materials such as overheads, PowerPoint, handouts or videos.
• Six months experience in interpreting the rules, regulations, policies and standards of EEO/AA to ensure compliance with program goals and objectives.
• One year experience in narrative report writing.
• One year experience in using standard computer software programs for word processing, spreadsheets or databases.
• Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Responsibilities

• Conducts individual and group intake sessions to orient job seekers and employers to the services available and instructs and coaches job seekers/employers on using resources/equipment available.
• Conducts individual or group assessments to determine level of service needs.
• Identifies job seeker's employment potential using assessment tools and labor market information.
• Assists job seekers to develop realistic and achievable employment goals; identifies obstacles/barriers to employment; jointly formulate employability development plans directed at employment outcomes.
• Refers clients to employers for possible job placement based upon comparison of applicant qualifications to employer job requirements.
• Refers clients to educational and other support service agencies to resolve obstacles to employment.
• Develops job placement opportunities.
• Works with eligible job seekers to obtain training from state approved training institutions or explores other avenues for pursuing training and employment goals.
• Monitors job seeker's progress towards completion of employability development plan and modifies as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed