eN3 Product Operations Manager

AccumTech • Ann Arbor, MI

13d • $100,000 - $120,000

About The Position

As the Manager of eN3 Product Operations, you will be responsible for day-to-day management of our operational staff and the seamless execution of our eN3 product. You will report directly to the VP of Product Services and serve as the primary link between high-level strategy and team performance. In this role, you will act as a “leader of leaders”, directly overseeing two Team Leads to drive organizational excellence and ensuring high-touch service delivery to a network of external partners, including clients and agents.

Requirements

• Bachelor’s Degree in Business, Health Administration, Computer Science or other related field.
• 7+ years in product management or product operations, or equivalent combination of education and experience.
• Prior leadership experience required; 3+ years preferred.
• Experience in benefits, health insurance, or healthcare technology required.
• Ability to make decisions under pressure.
• Excellent critical thinking and problem-solving skills.
• Exceptional written and verbal communication skills.
• Proven ability to design scalable, complex processes.
• Proficiency in project management methodologies (Agile preferred).
• Strong capability in creating technical requirements and process documentation.
• Exceptional ability to manage relationships with external clients and agents.

Responsibilities

• Manage team capacity and workload planning
• Define and monitor operational metrics and KPIs to drive accountability and track progress
• Coordinate work and priorities across teams to ensure alignment and resource allocation
• Approve and manage process changes at the team level to maintain operational stability
• Directly manage and mentor Team Leads, empowering them to manage their teams effectively while maintaining departmental cohesion
• Translate high-level objectives and strategies into actionable workstreams for Team Leads
• Serve as the primary operational liaison for external partners, stakeholders, and clients
• Lead onboarding of new hires, facilitate cross-training initiatives, and maintain robust continuity planning to protect against operational gaps
• Conduct regular performance reviews and provide ongoing coaching to develop team members’ professional skills
• Manage escalations from the team and ensure any issues are resolved in a timely manner
• Coordinate with VP of Product Services and collaborate with internal stakeholders (PMO, Software Development) to ensure operational alignment with product roadmap and organizational goals

Benefits

• health benefits
• a competitive salary
• paid time off
• a 401K with employer match
• flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Manager