End User Computing Engineer

TEKsystems•Fort Worth, TX

3d•$50 - $100•Hybrid

About The Position

End User Computing (EUC) Engineer – Intune, ConfigMgr, VDI & AI Automation The End User Computing (EUC) Engineer is responsible for designing, engineering, and operating a secure, scalable, and modern endpoint and virtual desktop environment using Microsoft Intune, Microsoft Configuration Manager (ConfigMgr), and enterprise VDI platforms. This role supports both physical and virtual endpoints, ensuring a consistent, high-quality digital employee experience across devices and access models. The position requires deep technical expertise in Windows and Mac endpoint management, VDI engineering, application delivery, patching, and security, along with hands-on experience applying AI-enabled automation and analytics to improve reliability, reduce operational overhead, and proactively resolve issues. This is a senior, hands-on role that serves as a technical authority and escalation point while mentoring others and driving continuous improvement

Requirements

deep technical expertise in Windows and Mac endpoint management
VDI engineering
application delivery
patching
security
hands-on experience applying AI-enabled automation and analytics

Responsibilities

Design, implement, and maintain Intune and SCCM co-management, including workload placement and modernization planning.
Engineer and support Windows Autopilot provisioning and lifecycle management for physical devices.
Develop and maintain endpoint configuration baselines, compliance policies, and security settings.
Own OS and application patching strategies across physical and virtual endpoints.
Build reporting and dashboards for device health, compliance, and deployment success.
Design, engineer, and support enterprise VDI/DaaS environments, such as: Azure Virtual Desktop (AVD) Citrix Virtual Apps and Desktops VMware Horizon (as applicable)
Manage and optimize: Image creation and maintenance (gold images) Session host configuration FSLogix or equivalent profile/container solutions User experience, performance, and scalability
Integrate VDI endpoints with Intune and/or ConfigMgr for: Configuration management Security baselines Application deployment and patching
Troubleshoot complex VDI issues related to: Profile corruption Application performance Logon delays Resource contention
Partner with infrastructure and cloud teams to optimize cost, availability, and capacity planning for VDI environments.
Implement AI-assisted operational capabilities across EUC and VDI, including: Intelligent ticket triage and categorization using AI/NLP tools. AI-supported knowledge creation and maintenance with governance controls. Proactive detection of endpoint and VDI issues using telemetry and analytics.
Develop automation using PowerShell, Microsoft Graph, REST APIs, and orchestration tools.
Enable self-service and virtual agent workflows for common endpoint and VDI requests.
Ensure all AI solutions comply with enterprise security, privacy, and data governance requirements.
Build and maintain application packaging and deployment for both physical and virtual endpoints: Win32, MSIX, Store apps, VDI app layering (where applicable).
Standardize application onboarding, testing rings, pilot deployments, and rollback strategies.
Resolve application compatibility issues across persistent and non-persistent VDI models.
Implement analytics and monitoring for: Device and VDI health Logon performance Application crashes Session stability and user experience
Use data to drive proactive remediation and reduce incident trends.
Define and track EUC and VDI KPIs (MTTR, availability, performance, CSAT).