End User Computing (EUC) Manager

The Ohio State University • Rincon, GA

2d

About The Position

The End User Computing (EUC) Manager is responsible for the strategy, delivery, and operational excellence of all end-user devices and services, including desktops, laptops, mobile devices, peripherals, and virtual endpoint technologies. This role leads the teams and platforms that enable a secure, reliable, and high-quality computing experience for employees across the organization. Manages teams responsible for cloud computing, automation, operations, maintenance, and support of OSUWMC end-user computing environment. Provides supportive leadership for product release planning, design, development, operational readiness, and support led by the digital experience product team. Serves as a technical leader overseeing all Windows, MAC, iOS operating systems support, maintenance and upgrades across all managed devices. Coordinates initiatives across multiple departments, service lines, platforms, and administrative interfaces related to endpoint device management including desktops, laptops, WOWs, iPhones, iPads. Support and development of existing and new delivery tools in Altiris, WorkSpace One, SCCM with a migration strategy to Microsoft InTune. Leads high-risk, high-impact projects, evaluates new and existing technologies, and aligns IT strategy with evolving business needs. Recognized organization-wide as a subject matter expert and a key resource for resolving the most complex initiatives.

Requirements

• Bachelor’s degree and 5 years of relevant experience.

Responsibilities

• Responsible for the strategy, delivery, and operational excellence of all end-user devices and services, including desktops, laptops, mobile devices, peripherals, and virtual endpoint technologies.
• Leads the teams and platforms that enable a secure, reliable, and high-quality computing experience for employees across the organization.
• Manages teams responsible for cloud computing, automation, operations, maintenance, and support of OSUWMC end-user computing environment.
• Provides supportive leadership for product release planning, design, development, operational readiness, and support led by the digital experience product team.
• Serves as a technical leader overseeing all Windows, MAC, iOS operating systems support, maintenance and upgrades across all managed devices.
• Coordinates initiatives across multiple departments, service lines, platforms, and administrative interfaces related to endpoint device management including desktops, laptops, WOWs, iPhones, iPads.
• Support and development of existing and new delivery tools in Altiris, WorkSpace One, SCCM with a migration strategy to Microsoft InTune.
• Leads high-risk, high-impact projects, evaluates new and existing technologies, and aligns IT strategy with evolving business needs.
• Recognized organization-wide as a subject matter expert and a key resource for resolving the most complex initiatives.

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager