End User Computing Systems Administrator - DES

State of North Carolina

3d • Hybrid

About The Position

Join our DES IT Infrastructure Team as an End User Computing Systems Administrator! In this position, you will support enterprise-level End User Computing (EUC) solutions that enhance productivity, security, and user experience. This role places a strong emphasis on control of all platforms used in endpoint management, Active Directory administration, standard device imaging, and vulnerability remediation, ensuring seamless integration with enterprise systems and compliance with IT standards. The position also serves on the DES IT Infrastructure Architecture Review Board to guide technology decisions and ensure smooth integration with on-premises infrastructure. This position will be part of a team that will also drive the evolution of the EUC service as a whole.
This position offers a hybrid work schedule, alternating between one full week onsite and one full week working remotely, subject to management approval. Management will have final approval of the selected schedule and may require the employee to report onsite more than the standard schedule depending on the nature of assigned work, general workload, demand of the unit, and agency policy changes. A hybrid work schedule is allowed per the department’s Telework Policy, which is subject to change and can be revoked at the discretion of management. The work location is in Raleigh, N.C. Occasional overtime, including weekends and holidays, may be required. After-hours on-call support is a requirement for this position.

Requirements

• Bachelor’s degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and two years of progressive experience in systems software programming; or Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming; or An equivalent combination of education and experience.

Nice To Haves

• Experience in modern End User Computing (EUC) systems administration, including Active Directory administration, device imaging, and enterprise application support.
• Understanding of cloud-first workplace technologies, with practical experience in Microsoft 365, Windows operating systems, virtual workspaces, and cloud platforms such as AWS, Azure, or Google Cloud.
• Proven experience leading endpoint management and automation initiatives using tools like Intune, MECM, Tanium, and PowerShell to enhance operational efficiency, security, and user experience.
• Experience managing and improving enterprise security posture through vulnerability management, performance optimization, and proactive system troubleshooting.
• Problem-solving experience and communication skills, with a track record of effectively collaborating across both technical and business teams.

Responsibilities

• Configure and manage EUC platforms including Windows and virtual desktops (Amazon Web Services (AWS) Workspaces) and endpoint management tools (e.g., Microsoft Intune, Microsoft Configuration Manager (MECM), Tanium).
• Administer, influence, and maintain Active Directory (AD), including user and group management, Organizational Unit (OU) structure, Group Policy Object (GPO) creation, and AD-integrated applications.
• Tune and maintain Group Policies to manage desktop configurations, security settings, and software deployment.
• Create, maintain, and update standard device images for desktops and laptops to ensure consistency, security, and compliance.
• Collaborate with security teams to identify, assess, and remediate vulnerabilities across end-user devices using tools such as Microsoft Defender, CrowdStrike, BitLocker, or other antivirus platforms.
• Manage processes using endpoint management tools for device provisioning, patching, and ensuring security compliance.
• Provide Tier 3 support for escalated end-user issues and troubleshoot complex technical problems related to authentication, access, and device performance.
• Create and maintain PowerShell scripts to automate administrative tasks and streamline operations.
• Monitor system performance and usage metrics to optimize EUC infrastructure and directory services.
• Evaluate emerging technologies for potential value to the organization. Make recommendations for improvements to enhance user experience and security posture.
• Document system configurations, procedures, Windows Operating System (OS) policies, and support guides related to AD, EUC environments, and vulnerability management.

Benefits

• 12 Annual Paid Holidays and monthly accrual of vacation and sick leave
• North Carolina State Health Plan administered by Aetna
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision
• NC State Retirement (TSERS), 401(k), and 457 savings plans
• WeSave Employee Discounts
• Eligibility for the Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level