Endpoint Technician

Harford County Public Schools • Bel Air, MD

8d

About The Position

Under general supervision, uses specialized knowledge or skills to perform hardware support and repairs. Resolves hardware, software, and communication problems/conflicts/defects in a networked environment.

Requirements

• High school diploma or GED required with a minimum of two years’ experience directly related to the duties and responsibilities specified or one year internship with the HCPS Office of Technology. A+ certification preferred.
• Working knowledge of the most current version of Microsoft's enterprise operating systems and Office suite.
• Extensive knowledge of endpoint hardware and wired/wireless networking utilizing TCP/IP.
• Experience with a client/server management tool.
• Applies technical knowledge of electronics principles in determining equipment malfunctions and applies skill in restoring equipment operation or makes recommendations to replace equipment if expected cost to repair exceeds possible replacement cost.
• Able to run and crimp category 5e/6 cabling, terminate into RJ45 jacks, and repair RJ45 data drops.
• Able to work independently or as a member of a team.
• Excellent verbal and written communication skills; able to work effectively with a wide range of customers of diverse backgrounds and varying technical knowledge.
• Possess excellent organizational skills; able to assess priorities and plan work schedules on a day-to-day basis.
• Physically able to perform the essential functions, with or without reasonable accommodations, of the everyday responsibilities including lifting, carrying, pushing, pulling materials up to 50 pounds, and the ability to climb ladders more than 15 feet. Able to work overhead. Various lift, tools, and mechanical means of assistance should be employed for lifting heavier supplies, equipment, and material.
• Must hold and maintain a valid class C driver's license.
• Able to work after hours and on weekends as required.

Nice To Haves

• A+ certification

Responsibilities

• Investigates, analyzes, and resolves hardware, associated software, and communications problems on HCPS' endpoint systems including connected peripherals; performs complex hardware repairs and maintenance on a wide variety of technology-based devices.
• Provides advanced hardware technical assistance and support; troubleshoots and resolves system hardware, software, audio/video, and communications failures and conflicts.
• Evaluates existing endpoint system's hardware and performs systems upgrades; based on customer or district needs, customizes, and tests endpoint systems, and resolves configuration conflicts and errors.
• Evaluates and prioritizes incoming work order requests for assistance, update tickets with accurate and timely status.
• Utilizes client management tools for diagnostic and deployment of hardware and software assets.
• Installs, integrates, and configures new computer systems and other endpoint systems for users.
• Repairs/maintains large scale display solutions, including interactive panels and boards.
• Collaborates and assists with larger upgrades and installations of new hardware and software.
• Reviews, prioritizes, and processes problem reports; documents the progress of projects and maintains accurate records of repair and preventative maintenance performed.
• Performs inventory management via physical inventory and tagging of all endpoint systems.
• Remains knowledgeable with industry trends and new technologies.
• Collaborates and assists with outside vendors for installation, maintenance, and repair of technology-related equipment as assigned.
• Assists in monitoring the compliance of end-users of HCPS' IT environment with standards, integrity controls, policies, and procedures, and informs management of cases of non-compliance and recommends corrective action.
• Maintains a high quality of customer service standards in dealing with and responding to inquiries.
• Transports and unpacks endpoint systems and peripheral devices.
• Performs other work-related duties as assigned.

Benefits

• HCPS offers an expansive benefits package including individual and family medical, vision, dental, life insurance, retirement savings, pension, paid time off, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED