Engagement Services Manager

Samsara

9d

About The Position

The Engagement Services Manager (ESM) is responsible for representing Samsara's implementation/integration services and business development. The role will be positioning the value of services and assisting in customers meeting their business needs with C-level personnel and defining services scope, approach, and timeline of services engagement during the sales cycle. ESM is accountable for meeting services ARR attach quota, completion of AE to CS transition, and is a governing partner during delivery.

Requirements

• 7+ years of demonstrated experience in positioning Professional Services or Technology Solutions.
• Building and maintaining positive relationships with sales, CSMs, and other key partners during implementations
• Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings
• Strong innovation skills: Building services templates, services engagement processes, and services presentations by having a “builder” mentality
• A breadth of knowledge executing the SOW/Proposal processes by scoping, producing, and delivering to the customer SOWs that meet customers' documented requirements
• Can articulate relevant customer success stories and metrics that demonstrate value to the customer
• 4-year Bachelor Degree
• Specific skills in creating SFDC reports/dashboards and navigating in SFDC

Responsibilities

• Articulate and sell the value of Samsara Services within prospective and existing accounts for enterprise customers
• Work in conjunction with Sales Representatives and Sales Engineers to define and integrate the services solution into the comprehensive Samsara proposal
• Own Services pursuits (ARR attach quota)
• Be responsible for forecasting services and closely monitoring ARR pipeline to understand capacity demands
• Plan and manage Services scoping activity with prospective customers and produce proposals, level of effort, transition/KT, and resource plans
• Be recognized by customers as a trusted advisor in product deployment and change management
• Perform as a governing partner during implementation to continue customer sponsor and executive relationship, and assist with critical issues and expectation coordination
• Participate in virtual teams to assist buildout Samsara Services methodologies, processes, offerings/services, and collateral
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level