Engagement Specialist - Nor1

Oracle

11h

About The Position

Nor1 is an industry-leading Upsell Software used by hotels with both Front Desk and pre-arrival solutions. Reporting to the Manager, Implementations, the role of the Implementation Manager is to develop the relationship with the main property contacts and support the implementation process of our products with new and existing portfolio hotels.
Job Description:
Configure the property in the system using collected content, adhering to SOPs and meeting (or exceeding) quality implementation standards
Provide consultation to customers to better utilize inventory and increase revenue
Holds training calls/on-site trainings (if regionally permitted) on products and systems
Manage implementation timeline and meet expected launch dates
Work cross-functionally throughout the organization, including Sales, Operations, and Technology
Correspond with hoteliers in a timely and professional manner
Analyze the property to create and recommend pricing strategies that maximize hotel room revenue
Travel to the property as necessary (if regionally permitted)

Requirements

• Positive ‘can-do’ attitude, with passion for learning and growing skills
• Superb customer service skills with excellent phone and email communication skills
• Excellent computer skills, including proficiency with Microsoft Excel, Microsoft PowerPoint, and Microsoft Word
• Demonstrates expertise and credibility, recommending upsell strategies that are unique to the market and the complexity of each hotel
• Ability to work well under pressure against tight deadlines
• Time management skills
• Must be attentive to details and collaborate successfully with cross-functional teams
• Public speaking and presentation skills are a must
• Fluency in English required
• Bachelor’s degree or equivalent in relevant field (e.g. Hospitality, Business Administration, etc.)
• Minimum of four (3) years front office operations experience in a large hotel preferred
• Knowledge of hospitality property management systems (PMS), reservations, and guest loyalty programs
• Working knowledge of room inventory systems preferred
• Proficiency with Revenue / Yield Management techniques is beneficial
• Coursework in Hospitality and Travel, or equivalent work experience in a related field a plus
• Project management skills
• Superb organizational skills
• Strong analytical skills
• Willingness to perform functions to enhance the business that may be outside the job scope
• Willingness to be flexible in a constantly changing environment

Nice To Haves

• Proficiency in multiple languages is beneficial
• Experience with Opera is beneficial
• Inside front office or hotel operations experience is preferred

Responsibilities

• Configure the property in the system using collected content, adhering to SOPs and meeting (or exceeding) quality implementation standards
• Provide consultation to customers to better utilize inventory and increase revenue
• Holds training calls/on-site trainings (if regionally permitted) on products and systems
• Manage implementation timeline and meet expected launch dates
• Work cross-functionally throughout the organization, including Sales, Operations, and Technology
• Correspond with hoteliers in a timely and professional manner
• Analyze the property to create and recommend pricing strategies that maximize hotel room revenue
• Travel to the property as necessary (if regionally permitted)

Benefits

• Oracle careers open the door to global opportunities where work-life balance flourishes.
• We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options.
• We also encourage employees to give back to their communities through our volunteer programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level