Enrollment Coordinator

OU Education Services•Norman, OK

1d•$25

About The Position

The Enrollment Coordinator provides essential administrative and operational support to the Enrollment team, ensuring a smooth and efficient experience for prospective students throughout the admissions process. This role is ideal for someone who is detail-oriented, organized, and eager to contribute to a fast-paced, student-centered environment. The Enrollment Coordinator will manage documentation, handle administrative tasks, support communication workflows, and assist enrollment managers and coaches in delivering high-quality service.

Requirements

High school diploma required; associate or bachelorâs preferred.
Prior administrative, office, or student services experience strongly preferred.
Strong organizational skills with excellent attention to detail and accuracy.
Comfortable managing multiple tasks in a fast-paced environment.
Strong written and verbal communication skills.
Basic proficiency in Microsoft Office and familiarity with CRM systems (Salesforce a plus).
Ability to type 45+ wpm
Customer-service - oriented with a supportive and professional demeanor.
Ability to work additional hours when necessary to complete time-sensitive tasks.

Responsibilities

Collect, organize, and track required student documents (transcripts, identification, forms, etc.).
Ensure accuracy and compliance in all student files and records.
Upload, update, and maintain data within CRM and student information systems.
Monitor document status and communicate with students regarding missing or incomplete items.
Provide day-to-day administrative support to Enrollment leadership and coaches teams.
Assist with reviewing student files in the system, checking for new documents, and fulfilling steps in the admissions process that allow for Enrollment Coaches to follow up with the applicant/student.
Support data entry, reporting, and basic CRM tasks as requested.
Help maintain team calendars, inboxes, and workflow organization.
Respond to routine student questions via phone, email, or text, using prepared templates or scripts.
Route more complex inquiries to the appropriate advisor or manager.
Support outbound communication for application reminders, documentation requests, and enrollment next steps.
Collaborate closely with advisors, managers, and cross-functional partners (Marketing, Student Success, Operations) to ensure timely student movement through the pipeline.
Support special projects related to new program launches, documentation updates, and enrollment events.
Assist with audit checks to ensure data accuracy and process consistency.