Enrollment & Outreach Coordinator

FAMILY CARE HEALTH CENTERS • St. Louis, MO

5d

About The Position

I. BASIC FUNCTION:

Responsible for outreach and enrollment assistance for current patients of Family Care Health Centers
(FCHC), as well as, residents in the centers’ service area regarding their health insurance options under the
federal insurance exchanges, Missouri (MO) HealthNet and Children’s Health Insurance Program (CHIP).
The Enrollment & Outreach Coordinator will facilitate enrollment in the Health Insurance Marketplace.

Requirements

• High School Diploma or G.E.D. Certificate required; Bachelor’s Degree preferred.
• Knowledge and demonstration of eligibility and enrollment rules; knowledge of qualified health plan options; knowledge of privacy and security standards.
• Experience and demonstrated ability to work effectively and independently with the underserved and vulnerable populations.
• Ability to successfully complete all required and applicable federal and/or state consumer assistance training; obtain license as an enrollment specialist, if required.
• Excellent communication skills with advanced computer skills.
• Maintain a valid driver’s license; ability to travel between health center sites and throughout the health center’s service area.
• Respect for and maintenance of client and staff confidentiality is required.

Responsibilities

• Provides outreach and enrollment assistance for current patients of FCHC, as well as, residents in the centers’ service area regarding their health insurance options.
• Helps individuals understand and access affordability options (federal insurance exchanges, MO HealthNet and CHIP) following all training guidelines.
• Provides information and assistance in a fair, accurate, and impartial manner.
• Provides information and assistance in a manner that is culturally and linguistically appropriate to diverse communities and accessible to individuals with disabilities.
• Consults with FCHC staff and community support groups to identify opportunities for providing outreach regarding affordable health insurance options.
• Assists persons with enrollment in a federal insurance exchange, MO HealthNet, or CHIP per FCHC’s work plan.
• Tracks the status of applications and assists in completing enrollment process.
• Provides outreach for patients and staff in support of understanding affordable health insurance coverage.
• Provides education to health center staff at all sites regarding insurance options so that they can assist in educating their patients/clients.
• Provides educational materials regarding insurance options to community partners including health departments, hospitals, urgent cares, physicians’ offices, and human services agencies, and collaborate and coordinate outreach efforts with them.
• Delivers presentations to community groups both on-site and off-site.
• Represents the health center at health fairs and other events to provide education regarding health insurance coverage.
• Contributes to Health Center community health activities outside of regular job responsibilities.
• Participates in Health Center staff problem solving groups.
• Participates in all trainings required for this position.
• With the Chief Operations Officer and Community Health Director, participates in meetings regarding program evaluation.
• Attends and participates in department meetings, etc. as assigned.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED