Enterprise Applications Manager

HDR•Omaha, NE

About The Position

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. The Enterprise Applications Manager will lead and oversee multiple enterprise technology platforms—including ServiceNow, Microsoft Enterprise Technologies (M365, Entra ID), and other core application services. This new role ensures strategic alignment, operational excellence, and value delivery across enterprise application ecosystems.

Requirements

Bachelor's degree in Computer Science or closely related field, or combination of education and relevant experience
A minimum of 10 years IT experience, including management of multiple concurrent projects, a minimum of 5 years experience in managing and developing staff, with direct reporting relationships
Experience in working with business users to establish priorities and manage expectations
Excellent client service, interpersonal and communication skills
Strong verbal and written communication skills and capable of performing tasks in a dynamic environment many times working under tight delivery schedules
An attitude and commitment to being an active participant of our employee-owned culture is a must

Nice To Haves

Experience managing enterprise platforms such as ServiceNow and Microsoft cloud ecosystems.
Knowledge of ERP, CRM, or other enterprise systems.
Familiarity with governance frameworks, compliance, and operational excellence models.
Strong vendor and contract management skills.
Experience leading modernization, integration, or transformation initiatives.
Engineering and/or Construction background a plus

Responsibilities

Provide direct leadership and management for ServiceNow, Microsoft Enterprise Technologies, and Enterprise Application Services teams.
Oversee enterprise application platforms including ServiceNow, M365, Entra ID, and related services.
Partner with portfolio owners and technical leads to define platform roadmaps, lifecycle strategies, and modernization initiatives.
Facilitate and own Application Governance Meetings in partnership with technology directors.
Position platforms as enterprise products with clear ownership, outcomes, and value delivery.
Ensure availability, security, and performance through strong operational practices.
Establish and enforce governance, standards, and best practices across platforms.
Oversee incident, problem, and change management with effective RCA and remediation.
Track and report service health, metrics, and performance to leadership.
Align application strategy with organizational goals in partnership with senior stakeholders.
Provide oversight for enterprise application initiatives, enhancements, and integrations.
Ensure demand intake, prioritization, and delivery align with capacity and strategic priorities.
Support budgeting, forecasting, and vendor investment planning.
Partner closely with infrastructure, security, network, endpoint, and business teams.
Serve as primary escalation and decision point for cross‑platform issues.
Communicate platform health, risks, and opportunities to leadership.
Manage vendor relationships including Microsoft, ServiceNow, and implementation partners.
Conduct service reviews, roadmap discussions, and performance evaluations.
Ensure vendor solutions align with enterprise standards, security needs, and long‑term strategy.