Enterprise Operations Center (EOC) Service Manager [REMOTE JOB]
About The Position
The EOC Service Manager provides operational oversight for all discipline administrators, UNIX, Wintel and NOC I, II and III in the Enterprise Operations Center. The EOC Service Manager is responsible for the availability of all production systems and applications. The EOC SM acts as a single point of contact for all critical, high and moderate priority production outages. This team provides 24x7x365 support to the BAE organization. Shifts are a 12-hour workday and on-call flexibility is required. The ideal candidate for this position is an expert managing and supporting a highly complex, diverse and geographically diverse organization.
Requirements
- Bachelor's Degree and 6 years work experience or equivalent experience
- Proficiency in Windows, Unix, and Networking based production environments
- Experience with root cause investigation and incident resolution
- Advanced knowledge of network and server technologies (Routers, Switches, VOIP, Packet Captures, Windows, Unix, and Linux)
- Familiarity with storage data replication technologies and network and systems monitoring tools (SolarWinds, Cisco ISE)
- Experience with RDP, CMD commands, and disaster recovery practices
- Knowledge of information systems auditing and security
- Ability to document and maintain compliant change management process and control over the IT environment
- Technical documentation skills, with ability to create and maintain current knowledge and runbook documentation library
- Experience with automation and streamlining systems/solutions
- Familiarity with vendor management for escalation and critical problem management
Nice To Haves
- Windows Server (Active Directory, DNS, IIS, FTP, Exchange)
- Network and System Monitoring
- Cisco ISE
- SolarWinds monitoring
- Disaster Recovery
- MS SQL Server
- M365 products
- Unix
- Red Hat Linux
- Cisco networking topologies, protocols, VOIP, transport management
- Service Now
- communication tools such as OnSolve and Nexthink
Benefits
- health, dental, and vision insurance
- health savings accounts
- a 401(k) savings plan
- disability coverage
- life and accident insurance
- an employee assistance program
- a legal plan
- other perks including discounts on things like home, auto, and pet insurance
- paid time off
- paid holidays
- other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave
- Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards
- Other incentives may be available based on position level and/or job specifics.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
