Enterprise Resource Analyst (ServiceNow)

Avnet • Chandler, AZ

11d • Hybrid

About The Position

Who We Are: At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet! Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time Job Summary: Supports and enhances enterprise IT Operations Management (ITOM) and IT Asset Management (ITAM) capabilities. Implements, maintains, and improves ServiceNow modules, integrations, and related monitoring tools to ensure accurate visibility of Avnet’s technology landscape. Collaborates with cross-functional teams to maintain CMDB integrity, automate discovery, align asset data with monitoring platforms, and support reliable service delivery across hybrid environments.

Requirements

• Typically 5+ years of related IT experience with at least 2+ years focused on ITOM/ITAM systems, ServiceNow configuration, or monitoring platform administration.
• Bachelor’s degree or equivalent combination of education and experience.
• Demonstrates in-depth understanding of ITOM, ITAM, and enterprise monitoring principles, including configuration, discovery, and lifecycle management.
• Applies standard methods, techniques, and procedures to moderate-to-complex assignments.
• Exercises independent judgment in analyzing data, resolving issues, and implementing solutions.
• Operates under minimal supervision and collaborates with senior staff or architects for complex integrations and process improvements.
• Work may be reviewed for alignment with strategic objectives or compliance with enterprise standards.
• Interacts regularly with internal stakeholders and vendors; may represent the team on cross-functional initiatives.
• Strong hands-on experience with ServiceNow Discovery, CMDB, and Asset Management, as well as supporting and maintaining enterprise monitoring tools.
• Partners with the Azure Monitoring Engineer and other IT operations staff to ensure event, performance, and asset data are aligned and actionable.
• Demonstrates accountability for both CMDB integrity and the effectiveness of the monitoring ecosystem.
• Promotes a collaborative environment where monitoring is viewed as a collective responsibility — every team member plays a role in maintaining visibility, data accuracy, and operational excellence.

Nice To Haves

• Preferred certifications include ServiceNow Certified System Administrator, ITOM Implementation Specialist, or IT Asset Management Specialist.

Responsibilities

• Implement and configure ServiceNow ITOM and ITAM solutions, including Discovery, CMDB, Service Mapping, and Asset Management modules.
• Maintain data accuracy and relationships within the CMDB to ensure reliable reporting, event correlation, and service impact analysis.
• Support and administer enterprise monitoring tools, including Azure Monitor, NetOps, OMi, SCOM, and ThousandEyes, ensuring accurate data flow and operational visibility.
• Integrate monitoring systems with ServiceNow to enable automated event creation, correlation, and escalation processes.
• Work with Infrastructure, Network, and Cloud teams to onboard new devices, applications, and services into monitoring platforms and the CMDB.
• Develop and document standards, policies, and procedures for IT asset lifecycle management, including procurement, deployment, maintenance, and decommissioning.
• Implement automation and reconciliation processes between ServiceNow, monitoring tools, and asset data sources.
• Monitor discovery jobs and asset feeds to identify discrepancies, stale data, or incomplete relationships and drive remediation.
• Assist in the creation and maintenance of dashboards and reports for service availability, asset utilization, and compliance tracking.
• Collaborate with application owners, system administrators, and procurement teams to ensure IT assets are properly licensed, maintained, and tracked.
• Support incident, change, and problem management processes by ensuring accurate CI and asset relationships are available for analysis and impact determination.
• Provide technical input for continuous improvement of ITOM, ITAM, and monitoring capabilities and contribute to roadmap development.
• Perform other duties as assigned.

Benefits

• Generous Paid Time Off
• 401K and Pension Plan
• Paid Holidays
• Family Support (Paid Leave, Surrogacy, Adoption)
• Medical, Dental, Vision, and Life Insurance
• Long-term and Short-term Disability Insurance
• Health Savings Account / Flexible Spending Account
• Education Assistance
• Employee Development Resources
• Employee Wellness, Leadership Development and Mentorship Programs
• Benefits listed above may vary depending on the nature of your employment with Avnet.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees