Entry Level Business Development Representative

The Sydney Call Centre

5d • Remote

About The Position

MCI is looking for ambitious Business Development Representatives who thrive in fast-paced environments. The right candidates for this role have personality, tenacity, a keen understanding of establishing rapport, and impeccable follow-up skills.
This is an entry-level position for diligent, coachable, and highly-motivated individuals who believe they have what it takes to drive sales, manage existing client relationships, and be a brand ambassador for one of the world's top business process outsourcing companies.
As a salaried position with significant variable bonus opportunities, this is the perfect position for someone looking to grow their career. Some of the key benefits of this role include:
Work-from-home position
Continuous coaching and full support to help you maximize your earning potential
Guaranteed base pay + bonus (This is a salary position with uncapped bonus potential)
Significant advancement opportunity
Fun and exciting team-oriented work environment
No weekends!
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

• Must be 18 years of age or older
• Bachelor's degree or equivalent work experience
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of the Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Nice To Haves

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Responsibilities

• Identify new prospects and corresponding qualified leads through outbound calling, referrals, social media, email prospecting, and other lead-generation tools.
• Plan, produce, and execute targeted calling, social, and email campaigns to high-value targets.
• Make introductory calls and articulate the benefits of MCI's solutions, approach, and history.
• Ability to create a compelling story surrounding MCI's call center outsourcing and staffing services and how they will benefit the prospects
• Set up calls or meetings between qualified prospects and the MCI executive team.
• Document all interactions, set appointments, maintain files, and report progress and forecasts into the CRM database.
• Help develop and refine the qualification criteria to determine the most effective targets.
• Follow and share new developments involving competitors and potential clients.

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level