Entry Level Customer Service Representative- Contract Employee

Marmon Holdings • Sauget, IL

13d • Onsite

About The Position

Cerro Flow Products LLC As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. Typically has 0-2 years of experience and works under close supervision. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position. Answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. Typically has 0-2 years of experience and works under close supervision. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position. Company Overview: Cerro Flow Products LLC, part of Marmon Holdings, a Berkshire Hathaway company, is a global industrial organization committed to delivering quality products and dependable service to our customers. We believe strong customer relationships are built through clear communication, accountability, and follow-through, and we are committed to developing early-career talent through hands-on learning and real-world experience. Opportunity: In partnership with state and federally funded workforce development programs, we are offering a six-month, paid On-the-Job Training opportunity for a Customer Service Representative. This temporary, non-permanent role is designed to provide practical experience in a customer-facing office environment while building foundational skills in communication, organization, and business operations. This opportunity is ideal for individuals early in their career who are interested in customer service, business operations, or supply chain support and who want to gain exposure to how a manufacturing organization serves and supports its customers. Participants will work alongside experienced customer service professionals and learn how internal teams collaborate to meet customer needs. Under close supervision, the Customer Service Representative will support day-to-day customer service activities related to manufacturing operations. Responsibilities may include: Assisting with order entry and order tracking, responding to customer inquiries by phone and email, providing order status updates, and supporting issue resolution related to delivery timing, product availability, or documentation. Participants will also assist with maintaining accurate customer records and coordinating with internal teams such as sales, production, scheduling, shipping, and logistics. The role emphasizes accuracy, responsiveness, and professionalism. Participants will learn how customer service functions as a key link between customers and internal operations, and how clear communication and attention to detail directly impact customer satisfaction and business outcomes. Throughout the program, participants will develop skills in professional communication, active listening, problem-solving, time management, and documentation. The role provides exposure to customer relationship processes, manufacturing workflows, and the importance of meeting commitments in a fast-paced, deadline-driven environment. Upon completion of the six-month On-the-Job Training program, participants will leave with relevant customer service experience, strengthened communication and administrative skills, and increased readiness for future roles in customer service, inside sales, account coordination, or related business functions. This position does not guarantee continued employment; however, the experience gained is intended to support long-term career development. This position is offered through a workforce development program and includes specific eligibility requirements as defined by the program partner. Eligibility will be confirmed prior to hire . The role is based on-site in a professional office environment and follows a full-time schedule for the duration of the program. Cerro Flow Products LLC is an equal opportunity employer Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law . We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.

Responsibilities

• Assisting with order entry and order tracking
• Responding to customer inquiries by phone and email
• Providing order status updates
• Supporting issue resolution related to delivery timing, product availability, or documentation
• Maintaining accurate customer records
• Coordinating with internal teams such as sales, production, scheduling, shipping, and logistics

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees