Information Technology - Epic Cross Application Support Analyst - Full Time

Murfreesboro Medical Clinic•Murfreesboro, TN

About The Position

The Epic Cross Application Support Analyst provides technical and operational support across multiple Epic applications, serving as a central contact for system issues, upgrades, and cross-application functionality. This role works with Epic representatives, operational leaders, and internal technical teams to troubleshoot problems, analyze system impacts, prioritize requests, and support implementations, upgrades, and ongoing maintenance to ensure reliable system performance and meet business needs.

Requirements

Bachelor’s Degree in Healthcare Administration, Information Systems, Business, Clinical Discipline, or related field preferred; or equivalent work experience.
2–4 years of experience supporting IT applications or healthcare information systems preferred.
Experience with electronic health records or healthcare platforms preferred.
Experience supporting system implementations, upgrades, or troubleshooting preferred.
Strong analytical and problem-solving skills to assess technical and operational issues.
Ability to troubleshoot system problems and implement effective solutions.
Strong communication and collaboration skills with technical teams, operational leaders, and end users.
Ability to manage multiple tasks and competing priorities in a fast-paced environment.
Demonstrated initiative, accountability, and reliability.
Ability to quickly learn new systems, tools, and technologies.
Attention to detail, logical reasoning, and accuracy in problem resolution.
Proficiency in Microsoft Office Suite and general technical aptitude.

Responsibilities

Serve as the main contact for technical issues and support requests related to Epic applications.
Troubleshoot and resolve system issues while ensuring solutions meet operational needs.
Collaborate with Epic and internal teams to support upgrades, implementations, and enhancements.
Analyze system issues and communicate impacts and solutions to stakeholders.
Triage requests and determine priority or escalation as needed.
Work with analysts, technical teams, and subject matter experts to resolve cross-application issues.
Keep end users informed of issue status and solutions.
Validate that system fixes and changes are implemented correctly.
Support system documentation, knowledge sharing, and training initiatives.
Perform other duties as assigned to support the overall success of the department and organization.