ERP Services Manager

The Planet Group

4d • $130,000 - $160,000

About The Position

As an ERP Services Manager, you will be responsible for overseeing a portfolio of client accounts, ensuring top-tier support for post-production ERP environments and leading project delivery efforts. This role requires strong client relationship management, cross-functional coordination, and a strategic approach to driving customer success across ERP systems.

Requirements

• Experience in client success within the technology staffing or enterprise software consulting industry
• Proven background supporting ERP systems such as Workday, SAP, Oracle, and ServiceNow
• Experience servicing and supporting Application Management Services (AMS) clients
• Strong background in project management and post-production support
• Strong project management skills with the ability to prioritize and manage multiple tasks simultaneously
• Excellent client relationship management and communication skills
• Analytical problem-solving skills and a proactive approach to client support and service improvement

Responsibilities

• Account Management
• Own and manage a portfolio of client accounts, serving as the main point of contact and ensuring client satisfaction
• Develop and maintain strong relationships with key stakeholders to understand client needs and drive value through our services
• Proactively identify opportunities for service expansion and upsell within existing accounts
• Project Management
• Lead the planning, execution, and monitoring of ERP-related projects, ensuring timelines, budgets, and quality standards are met
• Coordinate with internal teams to allocate resources effectively and manage project deliverables
• Track project performance and address any issues or risks that may impact delivery
• Post Production Support
• Provide ongoing support and maintenance for clients' ERP environments, ensuring optimal performance and issue resolution
• Oversee troubleshooting efforts, manage escalations, and ensure timely resolution of support requests
• Analyze and report on support metrics to improve service quality and client satisfaction

Benefits

• Flexible/Unlimited PTO
• Medical, dental, and vision insurance
• 401(k) with company match
• Life insurance, short-term & long-term disability, and other supplemental benefits
• A collaborative, growth-oriented culture with ongoing learning and development opportunities
• Base salary: $130,000-$160,000 + potential bonus structure
• The base salary rate will be commensurate with experience level and past success

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees