ETF Operations Manager

UMB Bank • Milwaukee, WI

3d

About The Position

Duties & Responsibilities Supervise the daily activities of an ETF Operations team consisting of individuals varying in skill levels from entry level to Lead level operations staff. Operations and Subject Matter Expert Primary contact for ETF clients and ETF ecosystem Develop/maintain strong working relationship(s) with advisors, authorized participants (APs), portfolio managers, exchanges, distributors, and custodians Monitor AP activity and ensure that ETF creation/redemption orders are in good standing Understand basket creation and mechanics and impact to downstream processes and systems Subject matter expert for business development and client relationship management Develops and maintains strategic relationships with senior business line management Identifies and pursues new business opportunities and partnerships to expand the client base Identifies any product gaps and develop and executes business plans to close them Reconcile key accounts and resolve all exceptions on a daily basis. Report information to APs, custodians, brokers, and accounting systems Provides technical, industry and client specific training Amend or add new policies and procedures as needed Personnel Management Manage an ETF Operations team of 2-5 members with varying levels of experience Fosters a collaborative and innovative culture within the team Manages associate time, salary, and performance records; initiates change of assignments, salary increases, conducts performance appraisals and management activities, and recommends staffing changes Develop and communicate performance objectives and individual development plans Collaborate with Human Resources on any disciplinary action needed Manage ETF Operations workload and act as escalation point for any issues the team is experiencing Coordinate training of Fund Accounting and Fund Administration staff to ensure consistency Assess training opportunities and develop training programs accordingly and present training materials to the department as needed Onboarding Manage client launches, including working with the advisor to establish the appropriate fund set-up, reporting needs, trade delivery methods, etc. to ensure a smooth transition Work with assigned relationship manager for ensure onboarding execution Partner with various internal/external parties to ensure compliance with SEC, IRS, and GAAP reporting regulations. Other duties as assigned. Knowledge & Skills MINIMUM: Excellent analytical and organizational skills with strong attention to detail Problem solving and initiative-taking Advanced Microsoft Office skills and advanced Excel skills. Demonstrated aptitude and experience with in-house software Demonstrated managerial and teamwork skills Strong understanding of the industry and the changing environment while anticipating client needs Good relationship development skills and an aptitude for client service Exhibit initiative in a high performing culture and have a track record of meeting or beating deadlines Demonstrates excellent work habits, attendance, and attitude Required to communicate effectively with clients and/or coworkers using common telecommunication and computer equipment Demonstrated ability to multi-task Demonstrate initiative both independently and within a diverse team or with a diverse range of people

Requirements

• Excellent analytical and organizational skills with strong attention to detail
• Problem solving and initiative-taking
• Advanced Microsoft Office skills and advanced Excel skills
• Demonstrated aptitude and experience with in-house software
• Demonstrated managerial and teamwork skills
• Strong understanding of the industry and the changing environment while anticipating client needs
• Good relationship development skills and an aptitude for client service
• Exhibit initiative in a high performing culture and have a track record of meeting or beating deadlines
• Demonstrates excellent work habits, attendance, and attitude
• Required to communicate effectively with clients and/or coworkers using common telecommunication and computer equipment
• Demonstrated ability to multi-task
• Demonstrate initiative both independently and within a diverse team or with a diverse range of people
• Seven (7) years ETF Operations / AP services or related experience
• 2 years of Lead experience
• Bachelor's degree in Accounting or Finance. or any combination of education and experience that would provide an equivalent background

Nice To Haves

• Background in fund accounting or ETF custody settlements

Responsibilities

• Supervise the daily activities of an ETF Operations team
• Primary contact for ETF clients and ETF ecosystem
• Monitor AP activity and ensure that ETF creation/redemption orders are in good standing
• Reconcile key accounts and resolve all exceptions on a daily basis
• Manage an ETF Operations team of 2-5 members
• Manage client launches
• Partner with various internal/external parties to ensure compliance with SEC, IRS, and GAAP reporting regulations

Benefits

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings, flexible spending, and dependent care accounts
• adoption assistance
• an employee assistance program
• fitness reimbursement
• tuition reimbursement
• an associate wellbeing program
• an associate emergency fund
• various associate banking benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level