Event Captain

Washington Duke Inn & Golf Club • Durham, NC

50d • $23 • Onsite

About The Position

The JB Duke Hotel is seeking a talented and detail-oriented Banquet Captain to join our Food & Beverage team. This full-time, AM/PM position requires flexibility to work varying shifts and days each week.
As a Banquet Captain, you’ll lead and coordinate all aspects of assigned banquet functions—ensuring every event is executed to the highest standards of quality, service, and guest satisfaction.

Requirements

• Minimum 1 year of experience as a banquet server; previous supervisory experience preferred.
• Strong organizational, communication, and leadership skills.
• Ability to prioritize, delegate, and manage multiple functions simultaneously.
• Excellent attention to detail and time management.
• Neat appearance and professional grooming standards.
• Fluent in English (spoken and written); bilingual in Spanish is a plus.
• High school diploma or equivalent required.
• High school diploma or equivalent is required; a degree in hospitality management or a related field is preferred.
• Minimum of 2 years of experience in event planning or hospitality services.
• Proven track record of successfully managing and leading event staff.
• Experience in coordinating with vendors and suppliers to ensure seamless event execution.
• Strong leadership and team management skills to effectively guide and motivate event staff.
• Excellent communication and interpersonal skills to interact with clients, vendors, and team members professionally.
• Ability to multitask and manage multiple events simultaneously while maintaining attention to detail.
• Strong problem-solving skills to address and resolve any issues that arise during events.
• Proficiency in event management software and tools to streamline event planning processes.
• Flexibility to work irregular hours, including evenings and weekends, as required by event schedules.

Responsibilities

• Review Banquet Event Orders (BEOs) and confirm assignments with the Banquet Manager.
• Post daily BEOs, assign staff to specific event areas, and verify room setup and layout.
• Coordinate with management and the culinary team to review head counts, dietary needs, menu details, timing, and any special instructions.
• Inspect function rooms to ensure cleanliness, proper setup, and compliance with specifications.
• Hold a pre-function meeting with staff at least 30 minutes prior to the event to review details, service standards, and VIP guests.
• Ensure all rooms are fully prepared at least 15 minutes prior to start time.
• Greet the event contact and review all event details and timing for accuracy.
• Supervise service staff to ensure smooth, professional service and guest satisfaction.
• Communicate with the culinary team to ensure timely presentation of all courses.
• Monitor event flow, service quality, and guest interactions throughout the function.
• Verify and complete guest billing, including liquor and beverage consumption reports.
• Assign cleanup and reset duties to the service team, ensuring all storage areas, coolers, and supplies are organized and properly maintained.
• Document rental inventory counts and condition.
• Complete captain’s report, spreadsheets, and billing documentation for night audit.
• Ensure all alcoholic beverages are secured and department keys are returned to the lockbox.
• Arrive on time in proper uniform and adhere to all clock-in/out procedures.
• Train and mentor new banquet staff as needed.
• Comply with and enforce all hotel safety, fire, and security procedures.
• Support and actively participate in hotel sustainability and recycling initiatives.
• Perform other duties as assigned by the Banquet Management team.
• Retrieve and verify bank from the safe.
• Issue cash and drink tickets to cashier and reconcile at event conclusion.
• Collect all used drink tickets, count sales, verify against collected cash, and prepare deposits per hotel policy.
• Complete required spreadsheets and deposit envelopes and return bank to the safe.

Benefits

• Competitive pay and opportunities for growth
• Health, Dental, Vision, and Life Insurance, plus supplemental coverage (Short-Term/Long-Term Disability, Critical Illness & Accident)
• Generous Paid Time Off (PTO) program and 8 Paid Holidays annually
• 401(k) with employer match (eligible after 6 months of employment)
• Complimentary employee meals & free on-site parking
• Family & Friends room and dining discounts
• Employee Assistance Program (EAP)
• Supportive, team-oriented environment that feels like family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees