Events Program Manager

JLL•Oakland, CA

10h•$110,000 - $117,000•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Meeting and Events Program Manager - On-site, Oakland, CA The Meeting and Events Program Manager plays a critical role in delivering high-quality, consistent, and memorable event experiences across Block’s portfolio. This role sits within the JLL Experience Services and partners closely with the Block events team to lead event delivery, support strategic program development, and ensure operational excellence. This is a hands-on leadership role that blends strategy, people leadership, and execution. You will act as a player-coach, leading JLL Events Coordinators while stepping in to support event execution during high-volume periods, escalations, or complex event needs. Check out some of your day:

Requirements

5+ years in meetings and events, hospitality, and/or workplace experience, with demonstrated team leadership experience in matrixed or client-facing environments and experience managing high-profile or executive-level events.
Strong leadership and coaching abilities with a hands-on approach, excellent interpersonal and stakeholder management skills, and outstanding written and verbal communication capabilities for building collaborative relationships across all organizational levels.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Visio), strong organizational and analytical aptitude, and solid financial acumen for managing event budgets and performance metrics.
Ability to manage multiple priorities effectively in fast-paced environments, demonstrate flexibility and solution-oriented thinking when navigating ambiguity, and maintain a collaborative approach while delivering high-quality results under pressure.

Responsibilities

Lead event program strategy and execution by ensuring alignment with Block's global standards, serving as primary strategic contact for coordinators, vendors, and venue partners, and directly supporting high-profile events with senior leadership participation during peak periods.
Manage and develop event team through mentoring JLL Events Coordinators, providing day-to-day guidance and escalation support, acting as player-coach during high-volume periods, and supporting onboarding, training, and continuous development initiatives.
Drive cross-functional collaboration with Workplace, Facilities, End Experience Services, IT/AV, and Operations teams to integrate event services with site operations, while partnering with Block's Global Events Lead to promote consistency and scale successful models.
Develop and optimize program processes by creating and maintaining event documentation, playbooks, SOPs, and execution guidelines, while identifying improvement opportunities through process standardization and trend analysis.
Establish performance measurement systems by tracking key metrics aligned to client and program goals, implementing continuous improvement initiatives, and streamlining event-related procedures with the Operations Manager.
Cultivate stakeholder relationships and service excellence by building strong connections with Block stakeholders, maintaining proactive high-touch service delivery that exceeds expectations, and gathering feedback to enhance future event experiences.